Claims Coordinator at Cosmetic Physician Partners – Los Angeles, California

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

About the role:

The Scheduling Coordinator is the primary point of contact for clients. This role involves managing appointment schedules, providing exceptional customer service, and ensuring a seamless experience for patients from initial inquiry to post-treatment follow-up. The coordinator supports the practice’s operations by maintaining organized schedules, optimizing clinic efficiency, and fostering a welcoming environment for patients.

Work Schedule:

This is a full time position. The role is onsite with standard working hours of Tuesday-Saturday from 9AM-6PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

• Coordinate and schedule patient appointments for pain management services, ensuring optimal clinic flow and provider availability
• Act as the primary point of contact for patients, guiding them through the booking process and next steps
• Liaise with healthcare providers, case managers, and WSIB representatives to ensure timely and accurate scheduling of assessments and follow-ups
• Coordinate with legal offices and lawyers who refer patients to the clinic, ensuring smooth intake and communication throughout the scheduling process
• Review and process referrals, ensuring all required documentation and approvals are in place prior to booking
• Maintain accurate and up-to-date patient records within the EMR system
• Follow up with patients regarding upcoming appointments, changes, or required documentation
• Manage cancellations, rescheduling, and waitlists to maximize clinic efficiency
• Ensure compliance with WSIB guidelines, timelines, and clinic protocols
• Provide administrative support to the clinic team as needed

Qualifications:

. Experience with processing insurance claims

· Strong organizational and multitasking skills with attention to detail.

· Excellent communication and interpersonal skills to interact with clients and team members.

· Proficiency in scheduling and EMR software.

· Ability to maintain a professional and positive demeanor in a fast-paced environment.

Compensation:

The salary for this position ranges from $17-28/hr, depending on experience, with additional performance-based incentives and benefits.

Benefits:

· Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

· Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

· 401(k) Matching – Plan for the future with our generous 401(k) matching program.

· Aesthetic Industry Perks – Enjoy free and discounted services and products.

· Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.