Account Manager-Boise, ID (DOT 10k) at Purcell Tire & Service Centers – Boise, Idaho

MISSION:

To sell new tires, retreads, and tire service to commercial customers, maintaining healthy customer relationships and growing the customer base.

ESSENTIAL DUTIES:

• Sell commercial, truck, and OTR sales/service, including retreads
• Assure that the highest levels of customer service are met by performing fleet surveys, tire analysis, mileage tracking, and other customer reports, as needed.
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Meet goals and sales quotas set by supervisor
• Maintain a clean vehicle to reflect the proper corporate image to the public
• Maintain proper telephone answering techniques
• Solicit new accounts
• Report information on a regular basis to Purcell’s sales management tool
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

PAY AND BENEFITS:

• Total Compensation Range: $42,000 - $125,000 per year*
• Medical, Dental, Vision, Life Insurance, Disability, Flex-Spending, Health Savings Account, 401(k) with company match.

*Outside Sales Reps are compensated through a combination of salary and sales commissions. The listed range represents an estimated total of all compensation sources, listed as an annual rate. Variables include relevant experience, sales, and geographic location.

DRUG TESTING

Purcell Tire tests for the presence of THC in all drug screenings for this position, due to the safety-sensitive nature of the job and the potential for injury or death when a tire is installed improperly, or a safety-related mechanical issue is not properly conveyed to a customer. It is a bona fide occupational qualification for service technicians to be unimpaired, so the Company will continue testing for THC and other drugs under the safety-sensitive exceptions allowed by your state.

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: High School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: N/A
• Driver’s License Required: Yes

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA’s:

• Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, CRM software)

Cognitive KSA’s:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Physical KSA’s:

• Frequent lifting, carrying, pushing, and pulling up to 100 lbs
• Frequent standing, bending, kneeling, crouching
• Working around loud noises, dusts, and fumes
• Working in both hot and cold temperatures both indoors and outdoors