Host in Manhattan, New York at Richard Sandoval Hospitality

Lead Host

We are seeking a dynamic and personable Lead Host to join our hospitality team. The ideal candidate will be the welcoming face of our establishment, ensuring guests have a memorable experience from the moment they arrive. This role offers an exciting opportunity to lead our front-of-house operations and contribute to a positive, guest-focused environment.

Key Responsibilities:

- Greet and welcome guests warmly, providing exceptional customer service

- Manage reservation bookings and seating arrangements efficiently

- Lead and supervise the host team, ensuring smooth daily operations

- Address guest inquiries, concerns, and special requests promptly and professionally

- Coordinate with the service staff to optimize guest flow and satisfaction

- Maintain cleanliness and organization of the host station and waiting areas

- Assist in training and mentoring new team members

- Uphold company standards and policies to ensure a high-quality guest experience

Skills and Qualifications:

- Proven experience in a hospitality or customer service role, preferably in a leadership capacity

- Excellent interpersonal and communication skills

- Strong organizational and multitasking abilities

- Ability to lead and motivate a team

- Professional appearance and demeanor

- Flexibility to work evenings, weekends, and holidays as needed

- Knowledge of reservation systems and POS software is a plus

- Positive attitude and problem-solving skills

Join our vibrant team where guest satisfaction is our top priority. We offer opportunities for growth, a collaborative work environment, and competitive benefits. If you are passionate about hospitality and leading a team to deliver outstanding service, we look forward to your application.