Internet Sales Assistant at Trumark Companies – San Ramon, California

Internet Sales Assistant

Who We Are:

Our mission is to enhance the lives of people by creating inspiring living environments – enhance and inspire. For over 35 years, Trumark has been a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. We strive to set ourselves apart from other builders by looking ahead. We make sure that the products we are providing are the best for our homebuyers, that they fit into life today and in the future, and that the surroundings are inviting and purposeful.

Overview:

The Internet Sales Assistant is responsible for supporting online sales team and assist all divisions with email and phone leads overflow, including follow up directly with the potential buyer to assess preferences and needs; primary goal to support Online Sales Consultants (OSCs) across the company. The secondary goal is to discover the needs of potential buyers, scheduling of appointments at preferred market, and transition leads to appointments. Requires the ability to build solid relationships with customers utilizing strong sales and customer service skills. Also requires knowledge of each market, homes, and communities and the ability to deliver accurate and educational information.

Responsibilities:

• Responsible for timely response to all routed calls immediately; using problem solving, customer service and communication skills to excite potential buyers.
• Ask appropriate questions to understand and uncover buyer preferences; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame and location. Builds relationships with potential buyers via both phone and email.
• Demonstrates knowledge and provides material/information on Trumark Homes’ product features, benefits, communities, and home designs.
• Enters and manage leads in CRM database, follow up on initial contact.
• Schedules appointments with onsite Community Sales Manager(s) for meetings with potential homebuyers and/or performs handoff to local OSC.
• Provides feedback on lead quality, objections, and market demands. Tracking call activity, handoff, and appointment conversions.
• Participates in ongoing training (weekly team calls, monthly training, one-on-one coaching, etc.)
• Occasional overnight travel.

Qualifications:

• Provide world-class service to homebuyers and online sales team.
• Decisiveness and good judgment, problem-solving and analytical skills.
• Maintains a positive, empathetic, and supportive attitude – team player partnering with each OSC.
• Excellent verbal and written communication skills for daily high interaction with potential buyers; as much of the day spent talking on the phone, email, or text correspondence.
• Interpret, analyze, and evaluate given information to determine the best option for potential buyer.
• Self-motivated with persuasive, enthusiastic and customer-service oriented personality, and good organizational skills; detail-oriented aptitude.
• Basic understanding of digital marketing, online sales process, and customer management database.
• Ability to work independently from home.- remote but based out of current homebuilding market.

Education:

• Associate’s degree or 2 yrs of Online Sales/Customer Service Experience
• Pay range $45K-$50K

Why Work for Trumark?

• Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits (100% Employee + 60% Dependent).
• Monthly wellness stipend.
• Milestone Appreciation Program
• 401k with company matching, we are helping you plan for future retirement.
• Hybrid work flexibility.

EEO Statement:

• At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.

Statement to Outside Staffing Agencies:

• Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark’s recruiting department handles all recruiting/hiring processes – please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark’s recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations