Hotel Rooms Coordinator | Palisociety in Los Angeles, California at Palisociety

WHO WE ARE:Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.POSITION PROFILE:Palisociety is seeking a detail-oriented and guest-focused Hotel Rooms Coordinator to manage all aspects of the Marriott Bonvoy loyalty program across multiple properties in our portfolio. As independent hotels affiliated with Marriott Bonvoy through the Design Hotels platform, our properties offer Bonvoy members the ability to earn points during their stay. This role is the central point of contact for Bonvoy-related reservations, point redemptions, member benefits, VIP handling, and guest communication, ensuring a seamless and elevated experience for loyalty members while maintaining brand and program compliance.This is a multi-property role requiring coordination across teams, systems, and locations, with a strong emphasis on accuracy, guest satisfaction, and adherence to Marriott Bonvoy program standards.THE TASK AT HAND:Serve as the SME on Marriott Bonvoy program rules and benefits for Design Hotels-affiliated propertiesMonitor point-earning accuracy and resolve missing credit requests with Marriott supportTrack and communicate program updates and policy changes to property teamsManage Bonvoy reservations, redemptions, and elite benefit application, auditing for accuracy prior to arrivalIdentify and flag VIP and elite-tier guests’ pre-arrival, coordinating personalized amenities and proactively resolving service issuesPartner with front office and reservations teams to ensure bookings are correctly flagged, tracked, and fulfilledRespond to and serve as the escalation point for Bonvoy-related guest inquiries and concernsCommunicate proactively with guests regarding stays, benefits, and program eligibilityManage guest cases through the GXP platform with timely, accurate documentationAct as liaison between individual properties and corporate/regional operationsMaintain tracking systems and prepare regular performance reports for the Senior Regional Director of OperationsSupport training efforts so property teams understand Bonvoy program standardsWHAT WE'RE LOOKING FOR:Required2+ years of experience in hotel operations, reservations, front office, or guest services, ideally within a multi-property or branded environmentWorking knowledge of loyalty programs (Marriott Bonvoy preferred) and hotel PMS/reservation platformsExcellent written and verbal communication, strong organization, and attention to detail managing multiple properties and prioritiesProblem-solving, cross-functional collaboration, and a guest-centric, service-recovery mindset, with discretion handling VIP information and adaptability across property culturesAbility to work independently while collaborating with remote and on-property teamsHybrid position (Remote and at Corporate office) supporting multiple Palisociety properties, requiring occasional travel and reliable internet/a dedicated home workspacePreferredDirect experience working with Marriott Bonvoy program administration, point reconciliation, or elite member servicesExperience supporting a multi-property or regional operations structureFamiliarity with boutique, lifestyle, or independent hospitality brandsPhysicalAbility to stand for long periods of time and lift up to 25 lbs.WHAT'S IN IT FOR YOU:Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).Paid time off, holiday pay, and sick pay.Career advancement and professional development as we open new hotels and restaurants nationwide.Employee discounts across our entire portfolio (25 hotels and more to come!). MORE ABOUT US:We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.We are an E-Verify Employer/Somos un empleador de E-Verify.