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What is the role of a Entry Level - IT Help Desk / Desktop Support at Mayer LLP?

The Entry Level - IT Help Desk / Desktop Support position at Mayer LLP is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Entry Level - IT Help Desk / Desktop Support job located?

Dallas, Texas, 75201, United States

What type of employment is offered for this Entry Level - IT Help Desk / Desktop Support role?

Full-time or part-time position

Entry Level - IT Help Desk / Desktop Support job near me in Dallas, Texas at Mayer LLP | Jobs and Employment

Entry Level - IT Help Desk / Desktop Support

At Mayer LLP, we believe in doing law differently — with collaboration, innovation and determination at the core. Founded by a team of experienced, entrepreneurial attorneys, we’ve built a firm where client interests come first and teamwork drives results. With a Southwest regional footprint spanning Texas, New Mexico and Arkansas and a breadth of practice areas including corporate & securities, litigation, real estate, tax, labor & employment, healthcare and immigration, we serve clients ranging from start-ups to Fortune 500 companies across industries. If you thrive in a dynamic, growth-minded environment where your contribution directly matters and you’ll work alongside skilled professionals focused on achieving business-driven legal solutions, Mayer is where you can make an impact.

Responsibilities

Handle onboarding/offboarding, device setup, and user provisioning
Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
Support laptops, desktops, printers, mobile devices, and peripherals
Troubleshoot O365, Teams, and standard business applications
Test, evaluate and research decisions about new technology for the business
Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
Setting up technology for Conference rooms prior to meetings for attorney staff
Providing excellent customer service for our employees
Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
Follow IT policies, procedures, and security standards

Experience

1-2 years of desktop / end-user support experience
Strong customer service and communication skills
Self-starter who can work independently with minimal supervision
Experience with Windows, O365, Active Directory
Ability to prioritize tasks effectively and manage time in a dynamic environment
Ability to lift and move IT equipment as needed.

Benefits

Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
10 company holidays + 4 early release days
16 PTO days
Hybrid schedule (3 days/week in office, 2 days/week at home)
401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
Discretionary year end bonus
Employee referral bonus ($2000 - $4000)

Compensation is commensurate with years of experience

#LI-CO1

$50,000 - $55,000 a year

Entry Level - IT Help Desk / Desktop Support in Dallas, Texas at Mayer LLP

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