Lead Patient Access Representative in Stone Mountain, Georgia at Medcura Health Inc

The Lead Patient Access Representative serves as a working leader within the Patient Access team, helping to ensure exceptional patient experiences, efficient front-office operations, and strong revenue cycle support. This role performs all core Patient Access Representative functions while providing day-to-day guidance, training, quality oversight, and operational support. The Lead acts as a liaison between clinical and administrative teams, promotes service excellence, and helps ensure scheduling, registration, insurance verification, and patient financial processes are completed accurately and timely.

Key Responsibilities:

- Serve as a lead resource for Patient Access team members, providing day-to-day guidance, support, and training.

- Perform patient registration, appointment scheduling, insurance verification, and benefit validation.

- Monitor provider schedules and patient flow to ensure efficient operations and timely access to care.

- Assist with onboarding and training new Patient Access Representatives on processes, systems, and service expectations.

- Support point-of-service collections and educate patients regarding financial responsibilities.

- Review work queues and assigned tasks to ensure timely completion and follow-up.

- Conduct quality assurance audits, including registration accuracy, insurance verification, and sliding fee scale documentation.

- Address and resolve patient concerns with professionalism and a commitment to service excellence.

- Collaborate with clinical and administrative teams to improve workflows and enhance the patient experience.

- Assist leadership with monitoring departmental performance, identifying operational challenges, and implementing process improvements.

- Ensure compliance with organizational policies, regulatory requirements, patient privacy standards, and revenue cycle best practices.

- Act as a role model for customer service, professionalism, teamwork, and organizational values.

- Support special projects, reporting needs, and other duties as assigned to promote operational efficiency and patient satisfaction.