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Player Development Manager in Wilmington, Delaware at Delaware Park Casino & Racing

NewJob Function: Executive/ManagementEmployment Type: Full-Time
Delaware Park Casino & Racing
Wilmington, Delaware, 19804, United States
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Job Description

JOB RESPONSIBILITIES:
  • Lead, supervise, hire, train, schedule, and develop the Player Development and Asian Marketing teams.
  • Serve as a role model by fostering a culture of professionalism, accountability, and exceptional guest service.
  • Coach, mentor, and develop Executive Hosts and Asian Executive Hosts to ensure adherence to company service standards and performance expectations.
  • Clearly communicate departmental goals, performance expectations, and service standards while providing ongoing guidance and feedback.
  • Address team member concerns and resolve workplace issues professionally, ensuring timely and effective follow-up.
  • Maintain strict confidentiality regarding employee matters and sensitive departmental information.
  • Ensure the consistent delivery of exceptional guest service across all areas of responsibility.
  • Respond to, investigate, and resolve guest concerns and issues with professionalism, discretion, and adherence to established policies and procedures.
  • Foster strong guest relationships through personalized service and proactive engagement.
  • Ensure compliance with all company policies and procedures, Delaware Lottery Rules and Regulations, and all other applicable regulatory requirements.
  • Handle confidential and sensitive information with integrity and discretion.
  • Oversee departmental operations to ensure efficiency, consistency, and alignment with organizational objectives.
  • Lead and develop Player Development initiatives to achieve targeted growth in player reinvestment, gaming revenue, guest engagement, and host productivity metrics.
  • Collaborate with internal departments to communicate and execute special events, promotions, tournaments, drawings, and marketing programs.
  • Assist with the planning, execution, and evaluation of marketing events and promotional activities as needed.
  • Manage and administer Executive Host and Asian Executive Host incentive plans in partnership with Planning & Analysis and the Vice President of Marketing.
  • Ensure adherence to approved marketing budgets and support pre- and post-event performance analyses.
  • Provide operational support during events, promotions, tournaments, and drawings as necessary.
  • Perform other duties as assigned.
JOB REQUIREMENTS:
  • Bachelor's degree required.
  • Minimum of five (5) years of progressive Casino Marketing experience required.
  • Experience leading and developing high-performing teams preferred.
  • Strong leadership, coaching, interpersonal, and guest service skills.
  • Excellent verbal, written, and organizational skills.
  • Proficiency in Microsoft Office Suite and Casino Marketplace systems.
  • Ability to work independently with minimal supervision while also collaborating effectively across departments.
  • Demonstrated ability to handle sensitive and confidential information with discretion.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to comprehend, retain, and effectively execute written, verbal, and demonstrated instructions.
  • Must be able to successfully complete the Delaware State Lottery background investigation and licensing process.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
  • Must be able to lift, push, and/or pull up to 50 pounds without difficulty.

About Delaware Park Casino

D
Delaware Park Casino
delawarepark.com
1937

Founded

290

Employees

gambling & casinos

Industry

Wilmington, Delaware

Headquarters

Overview

Delaware Park Casino is a comprehensive gaming and entertainment venue located in Wilmington, Delaware. It features a variety of offerings, including casino gaming, thoroughbred horse racing, sports betting, and diverse...

Job Location

Wilmington, Delaware, 19804, United States

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