IT Intern in Parkville, Missouri at UGA Finance

About UGA Finance

UGA Finance overview:

• UGA Finance specializes in 3rd party contract servicing and payment collection from consumers across the country.

• Established in 2001 – We operate with retail establishments in all 50 states.

• 90 employees across 5 departments, 1 office location in Parkville, MO

• We finance and service installment contracts originated at the point of sale by merchants. Common industries are elective healthcare, training seminars, membership services, consumer products, and education.

• When a consumer wants to have a payment option rather than using cash or a credit card, we partner with merchants to offer consumers promotional financing. Our contact center billing department collects payments during servicing.

• UGA Finance is our program name for three separate entities:

Universal Guardian Acceptance – Purchases contracts

Universal Account Servicing – Account servicing and billing

Omega-RMS - Collections

Job Summary: The IT Intern will work under the direction of a full-time designated IT employee and is responsible for miscellaneous IT Network or Development tasks and projects. This is a non-exempt/hourly role.

Principle Responsibilities:

• Assist in business process improvement through effective and efficient IT system solutions.
• Provide Tier II Support, including bug fix and documented updates.
• Assist users with report design and management.
• Implement training plans, materials, and documentation for users, keeping materials up-to-date. Coordinate new user and ongoing training sessions for Universal Companies and its Clients.

Knowledge, Skills, and Abilities:

• Effective organizational and time management skills.
• Effective verbal and written communication skills.
• Effective customer service skills; service-oriented and able to resolve customer grievances.
• Effective interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Strong technical skills, with ability to learn/administer the following equipment: Personal Computer/laptop, printers, multi-line telephone, fax machine, photocopier, adding machine, and software including Microsoft Office and Salesforce.
• Basic knowledge of AD, Networking, and PC Setup OR programming languages.
• Basic understanding of clerical procedures and systems such as recordkeeping and documentation.

Work Experience:

• Strong technical background/aptitude.

Training and Education:

• Enrollment in an educational program focused on Information Technology degree/certification preferred.
• Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities

• Ability to work assigned hours/shifts as scheduled.
• Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
• Ability to be on location and/or assigned confidential location(s) for client services for all work hours.
• Effective with shifting roles, responsibilities, and expectations in a changing work environment.
• Ability to see computer screen, read, and complete forms
• Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
• Ability to sit for prolonged periods of time/work at a desk.
• Ability to answer the phone in a busy environment – hear callers and be responsive.
• Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.