Tele-Design Specialist in Huntersville, North Carolina at Homefront Brands

Job Title: Tele-Design Specialist
Reports To: Director of Operations
Location: Remote (with occasional travel as needed)
Employment Type: Full-Time

Position Summary:
The Tele-Design Specialist plays a vital role in supporting The Designery franchise network by delivering expert-level design services remotely. This role partners directly with franchisees to design kitchens, baths, and closets for their customers, ensuring an elevated and efficient client experience. The Tele-Design Specialist also manages administrative tasks within the CRM, builds accurate project quotes, and leads showroom design planning for new franchise locations.
This position requires strong design skills, CRM proficiency, a high level of organization, and a passion for training and supporting franchise owners. The ideal candidate is a proactive problem solver who can thrive in a remote, fast-paced environment and occasionally engage directly with customers via video.

Key Responsibilities:

• Collaborate with franchise owners to design kitchens, baths, and closets using provided measurements and customer preferences
• Input finalized designs, selections, and pricing into the CRM system and prepare detailed project quotes
• Support franchisees by providing guidance on design best practices and product selection
• Lead showroom layout and design planning for new franchise locations in alignment with brand standards
• Perform administrative CRM tasks as needed, including data cleanup, quote updates, and product catalog adjustments
• Provide virtual customer-facing support alongside in-store sales associates when needed (via Zoom or video platforms)
• Help train and onboard new franchisees, including use of design software, sales tools, and CRM systems
• Continuously improve processes, documentation, and tools to enhance the tele-design program

Qualifications:

• 2+ years of experience in interior design, kitchen and bath design, or related field
• Proficient in design software (e.g., Prokitchen, 2020 Design, Chief Architect, or similar preferred)
• Strong organizational skills and high attention to detail
• Excellent communication skills, both written and verbal
• Comfortable on video calls and in remote customer-facing interactions
• Self-motivated with the ability to manage multiple projects and deadlines independently
• Experience with CRM systems (e.g., HubSpot, Salesforce, or similar) preferred
• Franchise or multi-location support experience is a plus

Preferred Traits:

• Collaborative mindset and a service-oriented approach
• Strong aesthetic judgment with a practical, solution-driven attitude
• Thrives in a growing, entrepreneurial environment
• Passionate about helping others succeed