Community Director in Goodyear, Arizona at HSL Asset Management

Are you an experienced, people-focused property management professional who enjoys leading a team, driving operational performance, and creating an exceptional experience for residents?

We are seeking a motivated Community Director to lead the day-to-day operations of a multifamily apartment community. This position is ideal for someone who can successfully balance team leadership, financial performance, leasing, resident relations, compliance, and overall property operations.

As the Community Director, you'll take ownership of the community's performance while leading and developing the on-site team. You'll partner with regional leadership and other HSL stakeholders to achieve property goals, maintain operational standards, support resident satisfaction, and ensure the community is positioned for continued success.

In this role, you'll oversee the overall performance and daily operations of the community while providing leadership to the on-site team. Responsibilities include:

• Lead and manage the Assistant Community Director and Leasing team, while directing, coordinating, and evaluating the Maintenance team

• Hire, onboard, train, motivate, supervise, and develop on-site employees

• Conduct annual performance reviews and provide ongoing coaching and training

• Review and approve employee timesheets and maintain accurate payroll records

• Lead the development of the property's annual budget and manage operations within established budget guidelines

• Ensure rents are collected and posted timely and bank deposits are completed accurately and promptly

• Oversee resident delinquency, notices, and eviction processes as necessary

• Manage all aspects of lease administration, including move-ins, financial transactions, resident concerns, safety procedures, and eviction processes

• Ensure lease files are complete, accurate, approved, and properly executed

• Approve and submit invoices for payment and maintain accurate property financial records and reports

• Maintain accurate daily, weekly, and monthly reporting, including rents and deposits

• Conduct move-in and move-out inspections and review notices to vacate to identify reasons for resident turnover

• Establish and maintain effective resident communication regarding service requests, complaints, questions, and community matters

• Partner with vendors and contractors regarding scheduling, billing, certificates of insurance, and property needs

• Ensure the leasing office, common areas, and model apartments consistently meet company standards

• Monitor local competitors, market conditions, advertising performance, and multifamily industry trends

• Support leasing activities and property marketing efforts as needed

• Attend scheduled management meetings and communicate effectively with regional and corporate leadership

• Immediately report community-related incidents, liability concerns, and workers' compensation claims and ensure required documentation is completed

• Promote a positive, professional, and results-driven environment for residents and team members

Qualifications:

• High school diploma or GED

• Strong leadership, communication, customer service, and interpersonal skills

• Ability to effectively lead and develop an on-site property management team

• Ability to work successfully in a sales, marketing, leasing, and customer service environment

• Basic bookkeeping and financial administration skills

• Strong organizational, administrative, conflict-resolution, and problem-solving abilities

• Ability to prepare and maintain timely and accurate reports and correspondence

• Working knowledge of Fair Housing, eviction law, and other legal requirements affecting property management

• Proficiency with Microsoft Office 365 and general computer applications

• Ability to effectively communicate with residents, prospects, employees, vendors, contractors, and leadership

• Reliable transportation

• Valid driver's license and current automobile insurance

Preferred Qualifications:

• 1+ year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field

• Experience with property management software such as Yardi, RentCafe, and YieldStar

• ARM, CPM, or CAM designation is a plus

• Bilingual English/Spanish skills are preferred but not required

• Sign-On Bonus $2,000

• Referral Bonus Program up to $2,000

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off & Paid Holidays

• Employee Apartment Discount (where applicable)

• Career Growth & Advancement Opportunities

• Ongoing Training & Development

• Employee Recognition Programs

• Supportive Team Environment

The ideal candidate is someone who:

• Leads by example and knows how to motivate, coach, and develop a successful on-site team.

• Understands the importance of balancing resident satisfaction, occupancy, financial performance, and operational excellence.

• Can confidently manage budgets, reporting, rent collection, invoices, leasing documentation, and multiple competing priorities.

• Builds positive relationships with residents while addressing concerns and conflicts professionally and consistently.

• Understands the importance of maintaining accurate documentation and operating in accordance with Fair Housing and property management requirements.

• Keeps a close eye on market conditions, competitors, and leasing performance and uses that information to support community success.

• Takes ownership of the property and is proactive in identifying opportunities, solving problems, and achieving results.

• Is ready to serve as the leader of the community, creating a positive environment where employees can succeed and residents are proud to call home.

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.

HSL Asset Management LLC. Is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sexual orientation, gender, pregnancy, age, disability, or any other protected classification under federal or state law. Reasonable accommodations may be made for persons with disabilities.

HSL Asset Management LLC. emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments. E-Verify Employer.

Please note: Successful hiring will be based on passing a background check and drug screening as is required by HSL policy.