Data Operations Analyst I - (US Only) in Baltimore, Maryland at Catholic Relief Services

Position title: Data Operations Analyst I - (US Only)

Location: United States | (Remote)
Qualifications:

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time-management skills.
• Ability to manage recurring operational responsibilities while responding to user needs.
• Strong written and verbal communication skills.
• Ability to work cross functionally
• Ability to explain technical concepts to non-technical users

Preferred Qualifications

• Experience working with CRM, fundraising, MarTech or constituent management systems.
• Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP
• Experience using ServiceNow or similar ticketing platforms.
• Experience with data imports, record maintenance, or duplicate management.
• Experience creating documentation, job aids, and user guides.
• Intermediate Excel skills
• Knowledge of SQL, Python, APIs and/or AI/Prompt Engineering

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

CRS is proud to be an equal opportunity/affirmative action employer. Selection and hiring decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, color, veteran status or any other protected area.