Services Manager in Portland, Oregon at Advocates for Life Skills & Opportunity Inc.

About Advocates for Life Skills & Opportunity (ALSO)

Founded in 1997, Advocates for Life Skills & Opportunity (ALSO) is one of Oregon's leading nonprofit providers of services for people with intellectual and developmental disabilities. We proudly serve individuals and families across 11 Oregon counties, delivering person-centered supports in homes, workplaces, schools, and communities.

At ALSO, we believe everyone deserves the opportunity to live, work, and participate fully in their community. Every day, our team helps people build meaningful lives through individualized supports that promote independence, choice, and inclusion.

Our Mission

To promote the full inclusion of people experiencing disabilities in the life of their community.

Our Vision

We envision a future where all people—including those living with intellectual and developmental disabilities—are fully included as valued members of their communities. We strive to provide equitable access to services and supports that reflect the preferences, goals, and values of each person, empowering self-determination, independence, meaningful employment, and a fulfilling quality of life.

Our Values

Our values shape every interaction—with the people we support, our teammates, and our communities.

Trust
We communicate with honesty, transparency, and integrity while fostering a safe and supportive environment.

Teamwork
We collaborate to bring out the best in one another and achieve meaningful outcomes together.

Innovation
We embrace creativity, curiosity, and new ideas to continuously improve the way we serve others.

Dignity
We honor each person's inherent worth and right to make choices about their own life.

Respect
We treat every individual with kindness, compassion, and appreciation.

Accountability
We take ownership of our actions, deliver on our commitments, and continuously pursue excellence.

Humility
We recognize that we are part of something bigger than ourselves and grow through learning, gratitude, and service.

Our Services

Employment Services

We partner with people to identify meaningful career opportunities and provide customized employment supports that foster long-term success and independence in the workplace.

Residential Services

Our residential programs provide individualized supports that help people live safely, independently, and as active members of their communities while honoring each person's goals and preferences. This is 24 hour supports working in a home setting with multiple people.

Supported Living & In-Home Services

We provide customized supports that help people maintain independence in their own homes and communities. Services are tailored to each individual's unique needs and personal goals. These are one on one supports in people's homes and communities.

Children's Services

Our Children's Services focus on helping children thrive in safe, nurturing, and supportive environments. We promote growth, independence, and meaningful community participation. This is 24 hour supports in a home setting with 2 to 3 children living together.

Benefits & Perks

At ALSO, we believe in investing in the people who invest in our mission. Eligible employees may enjoy:

Medical and dental insurance

401(k) with employer matching

Generous vacation time and sick leave

Double Time Paid Holidays (5 Holidays)

Employer provided Life Insurance for full time employees

Voluntary life insurance

Voluntary short-term and long-term disability insurance

Employee Assistance Program (EAP)

Peer-to-peer recognition and bonus programs

Milestone service recognition

Professional development and continuing education opportunities

Flexible scheduling opportunities

Career Development Pathways

Public Service Loan Eligibility

Join a team where your work makes a lasting impact every day. At ALSO, you'll build meaningful relationships, grow professionally, and help create more inclusive communities throughout Oregon.

Make a meaningful difference every day as ALSO's new Services Manager

At Advocates for Life Skills & Opportunity (ALSO), we champion the voice and choice of people experiencing intellectual and developmental disabilities. In this unique role, you won't just sit behind a desk—you will actively blend leadership and direct support to help people live fulfilling, self-directed lives in their communities.

As a Services Manager, you will spend your time on administration and supervisory duties and providing direct support. You will lead by example, mentoring your team into compassionate advocates while ensuring our services are safe, compliant, and deeply meaningful to the people we support.

Key Responsibilities

Direct Support & Operations

• Provide Hands-On Care: Work directly with individuals in their homes and communities to help them reach their self-directed goals.
• Promote Choice: Support individuals in making informed decisions about their daily lives, health care, and community activities.
• Respond to Emergencies: Monitor daily operations, handle incident reporting within mandated timelines, and participate in a rotating on-call schedule for evenings and weekends.

Leadership & Administration

• Lead & Mentor: Provide consistent supervision, coaching, and career development pathways for your team of support professionals.
• Manage Schedules & Documentation: Develop staffing schedules to ensure uninterrupted service, track required training, and manage budgets responsibly.
• Coordinate Services: Serve as the primary point of contact for families, guardians, case managers, and healthcare providers, ensuring everyone is aligned.
• Ensure Compliance: Perform regular audits of service documentation and maintain accurate records for licensing and funding regulations.

Position Requirements

Schedule & Scope

• Status: Full-time, salaried exempt.
• Hours: Typically Monday through Friday, 8:00 am – 4:00 pm. However, schedules must be flexible to meet the needs of the individuals we serve, which includes occasional outside-of-hours coverage.
• Supervision: You will supervise a team of Direct Support Professionals & Lead Support Professionals.

Travel & Environment

• Travel: Moderate travel is required across multiple counties to visit work locations, attend meetings, and help individuals access their communities.
• Environment: You will split your time between office settings, individual homes, and community spaces.
• Physical Demands: Regularly standing, walking, sitting, and using computers. You must be able to independently evacuate premises in an emergency and occasionally lift/move up to 50 pounds.

Qualifications & Certifications

• Experience: Minimum of one year of experience in human services or a related field.
• Background Checks: Must meet all background check and driving requirements in accordance with Oregon Administrative Rules (OARs) and ALSO standards.
• Certifications: Ability to obtain and maintain CPR/First Aid certification, Delegations, and Oregon Intervention System (OIS) certifications.

Ready to Join Our Team?

ALSO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.