Regional Portfolio Manager in Portland, Oregon at Native American Youth And Family Center

NAYA Family Center is seeking a strategic and people-centered Regional Portfolio Manager to serve as the operational and supervisory lead for NAYA's growing in-house property management company. This role oversees the Affordable Housing Property Manager and will help shape the systems, culture, and long-term strategy of a portfolio expanding well beyond its current 19 units. If you're energized by building something — the staffing structure, workflows, and operational foundation that makes a growing portfolio thrive — this role is for you.

NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 16 paid holidays. This position is primarily on-site, with pre-approved remote flexibility on Mondays and Fridays after onboarding.

This is a salaried, exempt position with the salary ranging from $95-105k/year.

Who You Are

• You have at least five years of progressive experience in residential property management, affordable housing operations, or portfolio oversight.
• You have at least two years of experience supervising staff, coaching performance, and building team accountability.
• You have experience managing multiple properties, property managers, or site teams.
• You have affordable housing experience — LIHTC, PSH, or culturally specific housing models — strongly preferred.
• You've built systems, policies, and procedures in a growing or startup environment, and you're energized by that kind of work.
• You are experienced with property management software such as Yardi.
• You hold an active Oregon Property Manager License — or can obtain one within six months.
• You have affordable housing compliance certifications (LIHTC, HUD, or Fair Housing training) or are committed to obtaining them.
• You have work or lived experience in the Native community, or a genuine commitment to learning Native American history and understanding the diversity of the local urban Native experience.
• You have your own vehicle and a current Oregon or Washington driver's license, and are insurable under NAYA's liability insurance policy.
• You can move between strategy and execution without losing sight of either.
• You are calm under pressure, highly organized, and don't let things fall through the cracks.
• Community is one of your highest values.

What You'll Do

• Supervise, coach, and support the Affordable Housing Property Manager through regular check-ins, goal setting, and performance feedback.
• Build the staffing structure, workflows, and systems needed to expand NAYA's in-house property management across the full housing and commercial portfolio.
• Oversee portfolio-wide operations including occupancy, receivables, work orders, leasing, vendor performance, resident concerns, compliance, and physical asset standards.
• Develop and implement standardized policies and procedures that create consistency across properties.
• Lead the successful transition of additional properties into NAYA's in-house management platform.
• Monitor performance metrics and provide regular reporting on occupancy, collections, turnover, maintenance response, and resident experience.
• Partner with NAYA's asset management, real estate development, housing services, and finance teams to align operations with long-term goals.
• Oversee vendor relationships, service contracts, maintenance standards, and portfolio-wide preventive maintenance systems.
• Ensure all properties remain compliant with affordable housing requirements, Fair Housing laws, Landlord Tenant laws, and funding partner requirements.
• Lead preparation for inspections, audits, file reviews, and reporting deadlines.
• Support budget development, expense oversight, and cost containment strategies that preserve livability and resident trust.
• Strengthen communication and coordination between property management and resident services teams.
• Help design staffing plans and hiring recommendations as the portfolio grows.
• Help create a culturally grounded property management approach that strengthens community, trust, and resident stability.
• Participate in team projects, events, and cross-departmental collaboration as an active member of the Community Development team.

Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email jobs@nayapdx.org.

Questions? Want to chat about this role before you decide to apply? Contact Sky Waters, Director of Community Development, or the HR team.

NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military.