Senior Area Operations Manager - NYC Based in Long Island City, New York at The Dermatology Specialists

The Dermatology Specialists (TDS) is a multi-site, multi-state dermatology platform.

The Senior Area Operations Manager is a senior leader within Operations who carries full P&L responsibility for 10 to 15 locations in a defined geographic area and takes on expanded leadership scope beyond that footprint. Expanded scope may include a Mohs surgery center, clinical research, training and onboarding, or enterprise initiatives. The Senior Area Operations Manager provides dotted line leadership to assigned Area Operations Managers, partners with the Regional Medical Director in a clinical and operational dyad, and reports to the Regional Director. This role is designed to build leaders for future Regional Director opportunities. This position requires a passion for delivering exceptional patient care, proven leadership of other leaders, strategic thinking, and the ability to travel to the centers weekly.

Area Leadership:

· Lead and manage the day-to-day operations of 10 to 15 centers within the assigned area.

· Own the P&L for the assigned centers, including volume, staffing, operating expense, and budget targets.

· Monitor key performance indicators (KPIs) and financial performance, and take proactive measures to address any areas for improvement.

· Partner with the Regional Medical Director to align clinical and operational priorities across the area.

· Coach and develop center managers and staff to foster a culture of excellence, accountability, and continuous improvement.

· Recruit, hire, train, and retain top talent for center leadership and staff positions, with a focus on reducing turnover.

· Ensure compliance with all regulatory requirements, industry standards, and best practices governing dermatology practices.

Expanded Leadership Scope:

· Take on one or more areas of expanded responsibility, which may include oversight of a Mohs surgery center, clinical research operations, training programs, or enterprise initiatives.

· Provide dotted line leadership to assigned Area Operations Managers, including coaching, performance support, and sharing of best practices.

· Onboard and train incoming Area Operations Managers and center managers.

· Lead or sponsor enterprise initiatives across regions, such as process standardization, system rollouts, de novo openings, and acquisition integrations.

· Develop operational policies, procedures, and protocols, and serve as a subject matter expert to drive adoption across the organization.

· Collaborate with the Regional Director and senior leadership to develop and execute strategic plans for growth and expansion within the region.

· In conjunction with Marketing, shape regional strategies to build brand awareness, attract new patients, and drive referrals.

· Serve as backup to the Regional Director and represent Operations in cross-functional leadership forums.

· Stay current on changes in healthcare regulations, insurance policies, and legal requirements, and lead related updates and training.

· Performs other related duties as required.

Qualifications:

· 7+ years of experience in complex multi-site healthcare operations, including regional leadership across multiple business lines.

· Proven track record of successfully leading multiple practices and complex services, such as ambulatory surgery, Mohs, or clinical research.

· Demonstrated success developing and coaching other leaders, including multi-site managers.

· Proven record of leading cross-functional or enterprise initiatives from planning through measurable results.

· Strong financial acumen and experience in budgeting, revenue cycle, and P&L management.

· Proven acumen in scaling operations during periods of rapid growth and integration, including acquisitions or de novo openings.

· Deep knowledge of how to leverage KPIs and data analytics in decision-making.

· Excellent leadership, communication, and interpersonal skills, with the ability to influence across the organization.

· Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific).

· Proficiency in Microsoft Office Suite and practice management software systems.

· Ability to travel up to 50% to 75%, primarily within the designated region.

· Bachelor's degree required; master's degree in business, healthcare administration, or a related field preferred.

Benefits:

• Excellent Benefits Package (medical, dental, vision,401K)
• 120 hours of Sick time off

• Access to Care.com to support childcare, senior care, pet care, and other family needs.
• Exclusive discounts on select cosmetic services.