Product Manager in Yeadon, Pennsylvania at Philly's Best Steak

Philly’s Best Steak Company is a leading Philadelphia-area meat processing facility and protein manufacturer specializing in the production of high-quality Philly-style steak products. We pride ourselves on craftsmanship, authenticity, and providing a safe, collaborative work environment that supports our employees and customers alike.

The Product Manager is responsible for leading commercialization readiness, cross-functional execution, forecasting cadence, commercial systems discipline, and commercial leadership across the organization. Serving as the central connective layer between Sales, Operations, R&D, QA, Customer Service, Marketing, and Sales Operations, this role ensures opportunities translate into scalable, execution-ready outcomes. The Product Manager owns governance and continuous improvement of commercialization processes, ensuring opportunities are evaluated for strategic fit, operational feasibility, margin alignment, execution readiness, and scalability prior to launch. This role is expected to provide strong cross-functional leadership, reinforce organizational accountability, challenge execution gaps, and drive disciplined operating rhythms while balancing delegation, execution ownership, and direct involvement when needed.

Acting as a commercialization gatekeeper, this role helps ensure that product and customer opportunities are appropriately sequenced, validated, and operationally ready prior to commercialization. This includes reinforcing disciplined launch criteria, challenging opportunities that do not meet execution, profitability, operational readiness, or scalability expectations, and escalating risks or readiness concerns when necessary to protect execution quality and alignment. The Product Manager also directs and coordinates cross-functional commercialization workflows between Sales, R&D, QA, Operations, and customers to ensure validations, approvals, specifications, and production-readiness checkpoints are completed prior to launch.

In addition, this role provides leadership and direction to the Sales Operations Analyst function, reinforcing forecast discipline, pricing and trade governance visibility, CRM process integrity, reporting cadence, and cross-functional accountability throughout the commercial organization. The Product Manager also supports long-term commercial systems development and process scalability initiatives, including CRM infrastructure enhancement, reporting visibility, workflow optimization, commercialization sequencing, and process standardization. In partnership with Finance and IT, this role supports reporting architecture, Business Central alignment, commercial visibility, and scalable reporting infrastructure. Candidates with experience building or supporting CRM platforms, reporting systems, scalable workflows, or business systems are strongly preferred. This role plays a key role in supporting commercially viable decision-making, operational scalability, launch sequencing, margin awareness, and disciplined execution across product and customer initiatives. Experience within foodservice, protein manufacturing, food manufacturing, or related operational production environments is strongly preferred.

Commercialization & Product Leadership:

· Lead the end-to-end coordination of customer and product commercialization initiatives across Sales, Operations, R&D, QA, Customer Service, Marketing, and Distribution.

· Translate customer and product opportunities into organized, scalable, and execution-ready operational plans across the organization.

· Evaluate opportunities for strategic fit, operational feasibility, margin alignment, minimum volume expectations, execution readiness, and long-term scalability.

· Act as a commercialization gatekeeper by reinforcing disciplined launch sequencing and challenging opportunities that do not meet operational readiness, profitability, execution, specification, or scalability expectations prior to launch.

· Reinforce commercialization discipline by directing and coordinating cross-functional workflows between Sales, R&D, QA, Operations, and customers to support specification integrity, validation follow-up, approval sequencing, production-readiness checkpoints, launch governance, and execution support throughout the commercialization process.

· Coordinate commercialization readiness activities related to approvals, onboarding, operational alignment, item setup, product data integrity, ERP/Business Central requirements, and cross-functional execution prior to launch.

· Support scale-up and line-run validation discipline while reinforcing the importance of formal customer approval of production-scale product prior to commercialization.

· Serve as the central organizational hub for product-related execution coordination, follow-up, execution tracking, and commercialization readiness.

· Support additional cross-functional initiatives and responsibilities as assigned to support organizational priorities and business growth.

Cross-Functional Execution & Organizational Accountability:

· Drive accountability, follow-through, and execution discipline across departments to ensure initiatives progress according to defined expectations and timelines.

· Lead cross-functional project coordination meetings and maintain visibility into initiative status, risks, dependencies, sequencing conflicts, and execution readiness.

· Escalate operational risks, execution gaps, commercialization concerns, timeline conflicts, or readiness issues appropriately to leadership.

· Help prioritize and sequence competing commercialization and operational initiatives to support sustainable execution capacity across the organization.

· Reinforce structured operating rhythms and reduce dependence on informal coordination, reactive follow-up, or excessive executive intervention.

· Challenge opportunities that do not align with operational capabilities, commercialization readiness, profitability expectations, customer requirements, or long-term strategic fit.

Forecasting, Sales Operations & Commercial Systems Leadership:

· Provide leadership and direction to the Sales Operations Analyst role, reinforcing forecasting cadence, pricing and trade governance visibility, CRM process integrity, commercial reporting discipline, and execution accountability.

· Own and manage monthly forecasting cadence, reporting deadlines, forecast review processes, and recurring accountability discussions with Sales Leadership and Regional Sales Managers to improve forecast accuracy, pacing visibility, and actionable recovery planning across the commercial organization.

· In tandem with finalizing monthly executive sales reporting, lead cross-functional recovery planning efforts related to forecast gaps, volume shortfalls, and sales performance misses by coordinating actionable recovery strategies, escalation alignment, and organizational follow-through across the commercial organization.

· Partner with Sales Leadership and Regional Sales Managers to reinforce monthly forecasting discipline, forecast pacing visibility, sales performance tracking, and adherence to reporting timelines.

· Utilize forecasting, reporting, CRM, and ERP tools to support commercial visibility, operational planning, and executive reporting as directed by the SVP of Sales.

· Partner closely with IT and Finance to support Business Central alignment, commercial visibility, reporting customization, and scalable reporting infrastructure.

· Manage the ongoing development, optimization, and scalability of CRM platforms, reporting systems, commercial workflows, and broader commercial systems initiatives while serving as a resident CRM subject matter expert for forecasting functionality, reporting visibility, automation initiatives, workflow development, user adoption, and long-term commercial process improvement.

· Reinforce governance and visibility surrounding pricing alignment, trade agreements, customer programs, and commercial reporting processes through ongoing leadership, coaching, and oversight of the Sales Operations Analyst.

· Conduct periodic reviews and process audits — including participation in monthly 1:1 forecasting discussions with Sales Leads — to reinforce forecasting integrity, reporting accuracy, accountability, and commercial process execution consistency.

Commercial Process Development & System Building:

· Help establish repeatable commercialization, forecasting, and cross-functional operating processes that support scalable organizational growth.

· Support SOP development, process reinforcement, and workflow standardization across departments and commercial operating functions.

· Contribute to the long-term development of scalable commercial systems and operational infrastructure that strengthen organizational visibility, alignment, execution discipline, forecasting consistency, and cross-functional coordination across the organization.

· Support continuous improvement of commercialization processes, validation checkpoints, specification integrity, documentation consistency, execution discipline, and organizational accountability across commercial initiatives.

· Drive commercial operating rhythms that strengthen predictability, reduce reactive execution, and improve coordination across Sales and Operations.

· Identify operational gaps, communication breakdowns, workflow inefficiencies, commercialization risks, or process weaknesses and help drive corrective action.

· Lead and coordinate customer RFI/RFP processes, ensuring timely cross-functional execution and alignment with customer requirements and internal deadlines.

· Maintain visibility into expected annual RFI/RFP activity and proactively coordinate timelines, departmental follow-up, and submission readiness across the organization.

· Coordinate cross-functional onboarding requirements tied to new customer setup, supplier/vendor agreements, item onboarding, and commercialization readiness activities.

Success Metrics:

· Improved commercialization sequencing, readiness, and launch execution consistency

· Improved forecasting cadence, visibility, and accountability across Sales

· Improved cross-functional execution discipline through repeatable operating rhythms and scalable execution processes

· Reduction in operational surprises, commercialization gaps, rework, and execution delays

· Improved CRM functionality, reporting visibility, and commercial systems scalability

· Improved cross-functional alignment across Sales, Operations, Finance, R&D, QA, Customer Service, and Sales Operations

· Positive leadership feedback regarding accountability, organization, communication, escalation discipline, and execution support

· Bachelor’s degree in Business, Operations, Supply Chain, Analytics, Marketing, Project Management, or related field preferred. MBA or other advanced business degree a plus.

· 5–10 years of experience in Product Management, Commercialization, Commercial Operations, Project Management, Sales Operations, CRM systems, forecasting processes, or related cross-functional operational leadership roles.

· Foodservice, protein manufacturing, CPG, food manufacturing, or related operational manufacturing experience strongly preferred.

· Demonstrated experience leading cross-functional execution and organizational coordination across multiple departments.

· Strong organizational leadership skills with the ability to command accountability, reinforce execution discipline, and influence cross-functional participation.

· Experience working with forecasting, CRM and ERP systems, commercial reporting tools, operational workflows, and commercialization processes.

· Technical aptitude and systems-thinking mindset with experience supporting CRM infrastructure, reporting automation, workflow scalability, commercial systems development, and scalable operational process improvement.

· Strong analytical and operational problem-solving capabilities.

· Excellent written, verbal, organizational, and cross-functional communication skills.

· Ability to challenge issues constructively, escalate professionally, and drive initiatives through completion with minimal oversight.

· High attention to detail with strong process discipline, commercialization awareness, organizational follow-through, and execution accountability.

· Strong proficiency in Microsoft Office applications — particularly Microsoft Excel — along with reporting systems, CRM platforms, ERP systems, and operational reporting tools.

· Experience managing direct reports or leading cross-functional teams preferred.

· Ability to travel occasionally in support of commercialization initiatives, customer visits, operational alignment, plant coordination, and trade events.