Operations Manager in Chattanooga, Tennessee at Elite Delivery Academy LLC

Job Description

At EDA we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, EDA combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S.

Position Summary:

The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.

Key Responsibilities:

• Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• Proven ability to manage teams, contractors, and time-sensitive logistics.
• Strong analytical, organizational, and leadership skills.
• Proficient with logistics software, route planning tools, and Microsoft Office Suite.
• Excellent communication and conflict resolution skills.
• Familiarity with DOT and safety compliance regulations.
• Must have a valid driver license

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance