Shop Foreman (Region 2 - San Antonio) in San Antonio, Texas at Safe Industries

Position Summary
The Shop Foreman is responsible for coordinating daily shop workflow, supporting technician productivity, and maintaining repair quality within the service center. This role provides front-line technical leadership, assists with workflow execution, and supports safe and efficient shop operations while partnering closely with the Service Manager to meet operational goals and customer expectations.

Essential Functions and Core Responsibilities
Responsibilities include, but are not limited to:
Safely operate company vehicles as assigned and upon obtaining the required Commercial Driver’s License, operate CDL-required vehicles in compliance with applicable laws, safety requirements, and company vehicle-use policies.
Coordinate daily shop workflow to support efficient repair progression, technician productivity, and timely completion of work orders
Prioritize and assign work based on technician skill level, operational demands, and customer timelines
Monitor repair status, workflow bottlenecks, and labor progress to support efficient shop operations
Provide technical guidance and troubleshooting support to technicians during diagnostic and repair activities
• Perform quality control inspections for completed repairs to ensure compliance with company standards, manufacturer guidelines, and safety expectations.
Assist technicians in resolving complex repair or diagnostic issues to minimize downtime and rework
Provide day-to-day direction, coaching, and operational support to technicians and shop personnel
Support technician training, development, and adherence to operational and safety expectations
Review and verify technician time entries, labor coding, and workflow status updates for accuracy and completeness
Communicate technician performance, attendance, and productivity concerns to the Service Manager Minimum Qualifications
Support customer satisfaction by ensuring repairs are completed accurately, efficiently, and consistently
• Promote safe work practices and maintain compliance with company safety standards and operational procedures
Monitor shop equipment, tools, and operational areas to support readiness, organization, and safe operation
Support achievement of productivity, quality, and turnaround performance goals
Identify operational inefficiencies and communicate improvement opportunities to leadership

Required Qualifications
Valid Commercial Driver’s License required at hire, or ability to obtain the required CDL and applicable endorsements within 3-6 months of employment and must maintain an acceptable driving record and company driving authorization.
Advanced knowledge of diagnostic and repair processes in heavy truck or emergency vehicle service
Ability to manage workflow, priorities, and technician productivity in a fast-paced environment
Strong problem-solving and decision-making abilities
Proficiency in service software systems, OEM diagnostic tools, and Microsoft Office
EVT Master Technician certification (or ability to obtain within 3 years)
Preferred Education, Certifications, and/or Experience:
High school diploma or equivalent (higher education in business or related field preferred)
5+ years of service management experience (multi-location leadership preferred)
Experience in automotive, heavy truck, or emergency vehicle service industry

Why This Role Matters
At Safe Industries, the Shop Foreman is essential to turning daily shop activity into consistent, high-quality results. This role ensures technicians are supported, repairs are completed correctly the first time, and operations run efficiently—directly impacting customer satisfaction, safety, and overall service center performance.

General Conduct
This position is expected to consistently demonstrate the highest standards of professionalism in all interactions. This includes maintaining respectful, appropriate communication, refraining from offensive or objectionable language, and avoiding negative or disparaging remarks about customers, vendors, competitors, or employees. The role requires the ability to remain composed, objective, and professional in all circumstances, ensuring that all duties and responsibilities are carried out with integrity, respect, and a commitment to representing the organization in a positive, professional manner.

Physical Demands
Ability to work in shop, yard, field, or service environments around vehicles, tools, machinery, and moving mechanical parts. This role requires physical activity necessary to inspect, diagnose, repair, and service equipment, which may include standing, walking, bending, kneeling, crouching, climbing, using tools, and lifting, carrying, pushing, or pulling materials consistent with operational needs. Ability to lift or move materials and equipment up to 50 pounds independently and more with appropriate assistance or equipment.
The Company will provide reasonable accommodation in accordance with applicable law to enable qualified individuals to perform the essential functions of the role.

Schedule
5-day Work Week, Monday through Friday 7 AM to 4 PM or 7:30 AM to 4:30 PM Some travel required

Benefits
401(k) with employer matching
• Health insurance
Dental insurance
Vision insurance
Paid time off
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement

Equal Employment Opportunity Statement
Safe Industries is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.