LOUNGE MANAGER in New York, New York at The Avra Group

The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.

Responsibilities

• Lead front-of-house operations and maintain a strong floor presence.
• Ensure polished, attentive service and resolve guest concerns promptly.
• Manage reservations, table assignments, guest flow, wait times, and venue capacity.
• Recognize VIPs and regular guests and communicate special requests to the team.
• Supervise, train, schedule, and evaluate front-of-house employees.
• Coordinate with security, bartenders, servers, hosts, DJs, and management.
• Monitor responsible alcohol service and address disruptive or intoxicated guests.
• Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
• Maintain venue cleanliness, organization, ambiance, and safety standards.
• Complete nightly reports, incident reports, opening duties, and closing duties.

Requirements

• Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
• Strong leadership, guest-relations, communication, and conflict-resolution skills.
• Knowledge of beverage service, nightlife operations, and responsible alcohol service.
• Experience with POS and reservation systems such as Toast, and Resy.
• Availability to work nights, weekends, holidays, and late-night shifts.
• Ability to stand throughout the shift and lift up to 35 pounds.

Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.