Supervisor in New York, New York at MD Building Services Inc

Janitorial Supervisor Job Description

Job Title: Janitorial Supervisor
Department: Operations
Reports To: Operations Manager / Director of Operations
Employment Type: Full-Time

Position Summary

The Janitorial Supervisor is responsible for overseeing the daily cleaning operations of assigned commercial facilities, ensuring all work is completed to company standards, client specifications, and safety regulations. The supervisor provides leadership to janitorial staff, conducts quality inspections, coordinates schedules, trains employees, and maintains positive relationships with clients.

Essential Duties and Responsibilities

• Supervise and direct janitorial employees assigned to multiple client locations.
• Schedule employees and coordinate daily work assignments.
• Conduct routine quality control inspections to ensure cleaning standards are met.
• Train new employees on cleaning procedures, equipment operation, and safety practices.
• Monitor employee attendance, punctuality, and job performance.
• Ensure proper use of cleaning chemicals, equipment, and supplies.
• Respond promptly to client concerns and resolve service issues professionally.
• Complete inspection reports and maintain accurate records.
• Perform cleaning duties when necessary to maintain service levels.
• Enforce company policies and safety regulations.
• Investigate workplace incidents and complete required documentation.
• Coordinate special cleaning projects, floor care, carpet cleaning, and emergency coverage.
• Communicate regularly with management regarding staffing, customer satisfaction, and operational needs.

Qualifications

• High school diploma or GED preferred.
• Minimum 5 years of commercial janitorial experience.
• Previous supervisory experience preferred.
• Knowledge of commercial cleaning procedures and equipment.
• Ability to lead and motivate employees.
• Strong organizational and communication skills.
• Ability to solve problems and make sound decisions.
• Basic computer skills (email, Microsoft Office, mobile applications).
• Valid driver's license (**A MUST**)
• Bilingual (English – Spanish)
• Ability to work evenings, nights, weekends, and holidays as required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently bend, stoop, kneel, and climb stairs.
• Lift and carry up to 50 pounds.
• Push and pull cleaning equipment and carts.
• Work indoors and outdoors in varying weather conditions.
• Ability to safely use ladders and cleaning equipment.

Knowledge and Skills

• Commercial cleaning techniques
• Floor care and carpet maintenance
• Chemical handling and Safety Data Sheets (SDS)
• Time management
• Employee coaching and training
• Customer service
• Conflict resolution
• Quality assurance inspections

Work Environment

• Commercial office buildings
• Educational facilities
• Healthcare facilities (as assigned)
• Retail locations
• Industrial facilities
• Multiple job sites throughout the assigned territory (5 Boroughs & Long Island)

Performance Expectations

• Maintain high customer satisfaction.
• Ensure all scheduled services are completed on time.
• Keep staffing levels adequate to meet client needs.
• Maintain excellent inspection scores.
• Reduce customer complaints through proactive supervision.
• Promote a safe and productive work environment.