Plumbing Technician-Service & Installation in Tampa, Florida at PREMIUM PLUMBING LLC

Job Title: Plumbing Technician-Service & Installation
Location: Tampa, FL
Employee Type: Full-Time Non-Exempt

Job Description:

Premium Plumbing is hiring an experienced Plumbing Service Technician!

We’re looking for a skilled, professional service technician who knows how to diagnose plumbing problems, communicate clearly with homeowners, and confidently present repair and replacement options.

This is a customer-facing position, so we’re looking for someone who is not only a great plumber but also takes pride in providing excellent customer experience.

What We’re Looking For

• Previous residential plumbing service experience (Min 2 years’ experience)

• Commercial service experience a plus but not required

• Experience using ServiceTitan

• Strong troubleshooting and diagnostic skills

• Ability to thoroughly evaluate plumbing systems and identify the source of a problem

• Comfortable creating and presenting multiple repair/replacement options to customers

• Able to educate customers so they can confidently choose the solution that works best for their home and budget

• Strong communication and customer-service skills

• Professional appearance and attitude

• Organized and able to properly document jobs, estimates, photos, and notes in ServiceTitan

• Valid driver's license with a clean driving record

• Ability to pass a background check

• Dependable, motivated, and able to work independently

• Takes pride in doing the job right and leaving the customer's home clean

What You'll Be Doing

You'll run residential plumbing service calls, diagnose customer concerns, inspect the plumbing system, and provide appropriate solutions.

We don't want technicians who simply walk into a home, fix the first problem they see, and leave. We want someone who can slow down, diagnose correctly, communicate what they find, and give the homeowner clear options.

You'll use ServiceTitan throughout the process to document the call, build estimates, present options, collect payment, and properly close out the job.

We're Looking for a Service Professional

Technical ability matters, but so does how you treat people.

Our ideal technician can walk into a customer's home, build trust, ask the right questions, diagnose the problem, and explain the available solutions without making the customer feel pressured.

If you're an experienced service plumber who understands that great service is about solving the customer's problem AND creating a great experience, we'd like to hear from you.

Why join Premium Plumbing

• Lucrative Performance Pay Bonus Structure

• Health, dental, vision benefits

• 401k with company match

• Paid time off and holidays

• Supportive team culture

• Take home company vehicle, iPhone and iPad.