Sr. Operations Quality Analyst in Boston, Massachusetts at NWN

Sr. Operations Quality Analyst

US-MA-Boston

Job ID: 2026-7330
Type: Regular Full-Time
# of Openings: 1
Category: OPERATIONS
Remote - United States

Responsibilities

The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement.

• Perform pre-invoice validation of orders, contracts, pricing, and billing schedules
• Conduct post-invoice audits of billing transactions and accounts receivable
• Investigate billing discrepancies and identify root causes
• Validate product configurations, SKUs, and entitlements
• Identify billing risks and data inconsistencies
• Partner cross-functionally to resolve issues
• Develop and enforce billing quality standards
• Track and report KPIs including billing accuracy and error rates
• Build dashboards and analytical reports
• Lead process improvement initiatives
• Support system implementations and testing
• Identify automation and AI opportunities in billing
• Ensure compliance with policies and audit requirements
• Provide training and mentorship to team members

Qualifications

• Associate's Degree (AA) in Business Administration or related field, or equivalent work experience
• Experience auditing contracts, pricing, and billing terms
• Experience in MSP, SaaS, or services-based environments
• Exposure to subscription or usage-based billing models
• Experience is supporting audits
• Attention to detail
• Working knowledge of ERP, PSA, or billing systems
• Advanced analytical skills

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans