Seasonal Customer Service Associate at American Spoon – Petoskey, Michigan

American Spoon is hiring Seasonal Holiday customer experience associates for our inbound catalog call center.   The primary duties are taking inbound telephone orders for our impressive gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories. We produce, take mail orders, and ship directly from Petoskey to destinations all over the United States, US  territories and Canada.

We are seeking employees to begin work in mid November who have at least one weekend day available.

Position Details:

Assisting American Spoon customers placing orders via the telephone for themselves or gift recipients that are packed and sent from our Warehouse

Support, educate and assist our customers with the selection of products and gift choices by utilizing all of our available resources

Maintain a patient, friendly and professional demeaner at all times

Creatively and proactively problem solve when engaging with customers to resolve any questions, concerns, or issues  while demonstrating a sense of urgency in the follow up process

 Take on additional tasks i.e. follow up returning voice mails, prepare catalogs for mailing, customer inquiries and or data entry assignments as needed

Adapt to a fast pace and ever-changing environment absorbing new information regarding products, order system updates and inventory availability

 Effectively track shipped orders and provide feedback to the customer

Requirements

Customer Service or sales experience a plus

Must have an energetic spirit, positive attitude, be genuine, professional and friendly

Must be detail oriented

Must have exceptional oral, written, and active listening communication skills

Strong desire to work in a team environment 

Strong familiarity with Internet based software

 Ideal candidates will have a passion for artisan foods and a strong interest in and or knowledge of locally grown fruits. 

Paid training in late October or early November

Generous Product Discount

This position is perfect for Retirees, Teachers, College Students, or anyone looking for seasonal in bound telephone/customer service work or anyone needing employment until ski season

We offer flexible scheduling and a fun team-oriented environment.

APPLY IMEDIATELY:

Apply online or contact Jordan Miller, Customer Experience Manager, jmiller@spoon.com