Training Manager at SERVICE MINDS LLC – Tampa, Florida

About Service MindsService Minds is a growing residential home services platform supporting leading brands in plumbing, HVAC, and electrical services. Our mission is to build strong local businesses powered by exceptional people, proven processes, and a culture focused on development and performance.

We invest heavily in training, leadership, and career growth because we believe great teams deliver great service. As we continue to expand, we are committed to creating learning environments that empower technicians and leaders to succeed, grow, and advance within the organization.

About the RoleWe are seeking a driven and experienced Training Manager to lead and elevate companywide training initiatives that directly impact technician performance, leadership development, and operational excellence.

This role is ideal for a hands-on training professional who has personally developed training materials, executed training delivery, and tracked measurable outcomes. You will design and deliver impactful learning experiences while ensuring programs produce real, trackable improvements in performance, engagement, and career progression.

Key ResponsibilitiesDesign, develop, implement, and continuously improve technical and operational training programs aligned with company standards and industry best practices

Create curriculum, materials, and delivery methods focused on hands-on skill development and knowledge retention

Personally execute training sessions in classroom, field, and virtual environments

Track training effectiveness using performance metrics, assessments, and feedback to ensure measurable results

Lead Apprentice and Technician-in-Training programs to support onboarding, mentorship, and advancement

Partner with operational leadership to identify skill gaps and tailor training solutions

Support sales and performance improvement initiatives through targeted training

Maintain accurate training documentation and compliance records

Provide coaching to technicians and leaders to foster a culture of continuous learning

Collaborate with franchisor partners to implement required training standards

Coordinate vendor and third-party training sessions

Develop new learning paths and programs to support employee growth

QualificationsDemonstrated experience developing training materials, executing training delivery, and tracking measurable outcomes

2+ years experience designing or managing training programs or curriculum

Background in technical or operational training environments preferred

Bachelor’s degree in Business, Training & Development, or equivalent experience

Strong understanding of curriculum development and adult learning principles

Business operations experience (5–7 years preferred)

Excellent communication and presentation skills

Strong organizational and process improvement ability

Leadership presence with the ability to motivate and inspire

Experience collaborating across departments and locations

Preferred QualificationsCPTD or related training certification (or willingness to pursue)

Experience with learning management systems (LMS)

Knowledge of safety and regulatory standards in field operations

What We OfferWe believe investing in our people drives our success. As part of Service Minds, you’ll receive a competitive benefits package designed to support your health, financial future, and career growth:

FREE Health Savings Account (HSA) medical plan for employees, with two additional low-cost medical plan options

Dental and vision insurance

Employer-provided life insurance

Paid Time Off (PTO) and paid holidays

401(k) retirement plan with employer match

Employee service discounts through Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning

Access to a growing network of Service Minds brands offering expanded career paths and advancement opportunities

and more!