Shift Leader in Ithaca, New York at ITH Hospitality

About the Role:

The Shift Leader plays a pivotal role in ensuring the smooth and efficient operation of a fast food establishment during their assigned shift. This position is responsible for overseeing daily activities, managing team members, and maintaining high standards of food safety and customer service. The Shift Leader ensures that all safety procedures and company policies are strictly followed to provide a safe and welcoming environment for both employees and customers. They also monitor inventory levels and sales performance to support operational goals and contribute to the overall success of the business. Ultimately, the Shift Leader acts as a key point of contact between staff and management, driving team productivity and fostering a positive workplace culture.

Benefits:

• Up to 56 hours of paid sick time at management pay rate; unused hours convert to additional paid vacation time.
• Affordable health and dental insurance available, with employer contributions.
• Ability to rotate weekends off in coordination with the management team to ensure peak coverage is successfully maintained.
• Eligible for 401(k) plan after one year of employment, with 100% employer match up to 4% of annual earnings.

Minimum Qualifications:

• Previous experience working in a fast food or food service environment.
• Knowledge of food safety standards and safety procedures.
• Ability to stand for prolonged periods during the shift.
• Basic skills in inventory management and record keeping.
• Strong communication and customer interaction skills.

Preferred Qualifications:

• Prior experience in a supervisory or leadership role within the food service industry.
• Certification in food safety or related training.
• Familiarity with point-of-sale (POS) systems and order management software.
• Demonstrated ability to motivate and lead a team effectively.
• Experience in managing janitorial and sanitation protocols.

Responsibilities:

• Help coordinate the activities of team members during the shift to ensure efficient service and adherence to company standards.
• Maintain strict compliance with food safety regulations and safety procedures to guarantee a safe environment for customers and staff.
• Manage order selection processes and ensure accuracy and timeliness in fulfilling customer orders.
• Monitor inventory and assist in stock management to prevent shortages and reduce waste.
• Perform janitorial duties as needed to uphold cleanliness and hygiene standards within the establishment.
• Engage with customers to address inquiries, resolve issues, and enhance overall customer satisfaction.
• Track and report on the company’s sales performance during the shift and implement strategies to meet sales targets.

Skills:

The required skills are essential for managing the fast-paced environment of a food service operation, where the Shift Leader must ensure food safety and quality while maintaining efficient order selection and customer service. Prolonged standing is a physical demand that supports active supervision and hands-on involvement throughout the shift. Safety procedures are critical to prevent accidents and maintain compliance with health regulations. Inventory record skills help the Shift Leader track supplies and reduce waste, contributing to cost control. Preferred skills such as leadership and familiarity with POS systems enhance the ability to lead the team effectively, streamline operations, and improve overall customer experience.