Deposit Operations DDA Specialist in Prairie du Chien, Wisconsin at Peoples State Bank

PSB Core Values

P3ACT

Professional – We maintain a professional workplace and strive for professional interactions.

Passionate – We are motivated, curious, and industrious.

Positive – We take pride but are humble, always extending trust to earn it.

Accountable – We take ownership on behalf PSB, making no excuses under any circumstance.

Customer-Focused – We ask “how do we get to yes?” – before saying “no.”

Team-Oriented – We protect our culture, treat each other with respect, and put the team before self.

Position Summary:

Responsible for all aspects of the DDA (checking account) application. Rotation of duties to serve as backup to three other areas of the operations department (ACH, Cards and Wires/Online Banking). Assist with customer calls in all areas of Deposit Operations.

Role and Responsibilities

• Perform review and maintenance to existing accounts on system
• Verify all DDA related signature cards/documents are completed and accurate and completing follow-up as necessary
• Review various DDA reports and balance related general ledger accounts
• Process DDA non-posts, stop payments exceptions, and NSF
• Review Positive Pay
• Process Chargebacks
• Add stop payments to system
• Process check adjustments and correction of posting errors
• Place Holds on accounts and complete necessary follow-up
• Process incoming/outgoing Large Dollar Return Notifications
• Handle IBRETA and IOLTA accounts
• Handle customer inquiries courteously, tactfully and competently
• Saturday rotation in operations department
• Scan, sweep, index and verify documents in the bank’s imaging system
• Create and maintain operations procedure instructions
• Help maintain business continuity/disaster recovery plan
• Participates in training seminars and webinars; keep up to date with regulations and bank policies

Qualifications and Education Requirements:

• High School diploma or GED
• Minimum of one-year related to clerical/administrative experience or training
• Banking and/or bank operations experience preferred
• Strong attention to detail, with a focus on accuracy and quality of work
• Handle changing priorities in a deadline-oriented environment
• Strong verbal and written communication skills
• Outstanding customer service

This job description does not state or imply the only duties and responsibilities assigned to this job. Employee holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State Bank is an Equal Opportunity Employer.