Receptionist at Milwaukee Repertory Theater – Milwaukee, Wisconsin

POSITION SUMMARY

The reception staff are responsible for welcoming company members and visitors by greeting them in person or on the telephone, referring inquiries, directing visitors and receiving mail.

Major Duties and Responsibilities Include:

• Greet and appropriately help all visitors (appointments, vendors, deliveries, public with questions, etc.) and company members.
• Answer calls on multiline administrative number phone. Answer general questions, transfer to appropriate person or department when needed.
• Receive mail and packages. Log and label packages and notify recipients.
• Be alert to any security concerns, such as who is entering building, alarms, etc.
• Maintain lost and found. Label, store, and log found items and field inquiries.
• Occasional miscellaneous routine office tasks such as labeling/stuffing envelopes, or other tasks as directed.

SCHEDULE

The typical work hours for this position will be between Monday—Friday, 8:30am to 5:30pm. The bulk of the work hours will happen during regular business hours, with rare nights and weekends as the production schedule requires. A minimum of 10 hours/week is guaranteed with additional hours possible.

REQUIREMENTS OF THE POSITION

Technical Knowledge and Experience:

• Excellent communication skills with a welcoming personality.
• Excellent customer service skills.
• Able to work independently and adapt to changes.
• Elementary computer skills, such as email and Microsoft Word
• Ability to pass a background check in accordance with state and/or federal laws.

Milwaukee Rep Values Employees Who:

• Communicate well with a diverse group of colleagues, and are able to accept and incorporate feedback.
• Demonstrate an aptitude and eagerness to learn new skills and processes when necessary.
• Solve problems and engage in creative thinking about challenges individually and in a group environment.
• Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative.
• Demonstrate a commitment to our mission, and core values both in the workplace and in our community. Learn more about our mission and core values here.

Physical Requirements:

• Hear and speak on telephone and comfortable with in-person communication.
• Lift up to 25lbs, unassisted.
• Use close vision for computer and small fonts.