Director of Building Operations at The Broad – Los Angeles, California

THE BROAD

The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.

ABOUT THE POSITION

The Director of Building Operations is responsible for leading and overseeing the museum’s facilities and campus infrastructure operations, ensuring the physical plant, building systems, and back-of-house functions operate safely, efficiently, and seamlessly in support of the visitor experience and the operation of back-of-house.

Reporting to the Chief Operating Officer (COO), the Director of Building Operations provides leadership for Facilities and related building operations functions, while maintaining close coordination with all teams to ensure alignment between infrastructure capacity and institutional needs. This role partners across departments to align facilities strategy with organizational priorities, support the museum’s expansion and capital planning efforts, and sustain a high-performing, safe, and resilient campus environment consistent with The Broad’s mission and brand.

DUTIES AND RESPONSIBILITIES

• Oversees the day-to-day facilities operations and building systems management for the museum campus, including the museum building, parking garage, and exterior plaza, with primary responsibility for back-of-house infrastructure and physical plant functions.
• Develops and implements comprehensive facilities and building operations policies and procedures that promote protection of the collection and exhibits, operational efficiency, life-safety compliance, risk mitigation, and high-quality service across the physical plant and campus infrastructure.
• Directly supervises facility maintenance and custodial teams, overseeing building systems, preventive maintenance, repairs, and cleaning operations across the campus.
• Proactively shares schedules and communicates building system impacts, planned construction, and maintenance schedules to key stakeholders, ensuring staff and operational teams have timely advance notice to adapt programming, minimize guest-facing disruptions, and maintain seamless day-to-day public operations.
• Partner with the Collection team to ensure building systems and environmental controls — including temperature, humidity, lighting, and air quality — consistently meet the requirements for the care and preservation of the permanent collection, coordinating proactively on any planned maintenance, system upgrades, or facility changes that may impact collection storage.
• Partners with Exhibitions Management and Audience Engagement to ensure seamless operational support for rotating exhibitions and public programming, including coordinating facility readiness and load-in/load-out logistics, and maintaining environmental controls (lighting, HVAC, humidity) that meet both conservation standards and visitor comfort requirements.
• Collaborates closely with the Visitor Experience team to ensure building operations consistently reflect and support The Broad's mission of accessibility and public engagement. Maintains a welcoming, safe, clean, and well-functioning environment that enables staff to deliver exceptional customer service — proactively addressing facility issues that impact the visitor journey, from entry through gallery spaces, to uphold the museum's commitment to an outstanding experience for every guest.
• Collaborates with Security leadership to align facility operations with life-safety systems, emergency preparedness protocols, building response procedures, and incident reporting standards across the campus infrastructure.
• Collaborates on facilities planning and infrastructure support for exhibitions, public programs, rentals, and special events, ensuring appropriate building systems, environmental controls, access, lighting, and back-of-house operational readiness.
• Supports IT by coordinating infrastructure needs, including power, data pathways, equipment rooms, cooling capacity, and physical plant requirements necessary to maintain and expand technology systems.
• Develops, manages, and monitors facilities-related operating and capital budgets, service agreements, and vendor contracts and relationships, ensuring strong financial stewardship, cost control, and lifecycle management of building systems and campus infrastructure.
• Partners with senior leadership on strategic facilities and campus infrastructure initiatives, including expansion planning, long-range capital forecasting, staffing models for building operations, and emergency preparedness.
• Advances The Broad’s commitment to accessibility by ensuring the physical environment, building systems, and campus operations reflect standards of excellence, hospitality, safety, and inclusion.
• Provides regular reporting to senior leadership on facilities performance metrics, capital project status, deferred maintenance, vendor performance, budget adherence, and operational priorities.
• Reviews and approves vendor invoices and expense coding in coordination with the Finance team to ensure accurate financial reporting and timely payment.
• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• Minimum of 7-10 years of progressive experience in facilities operations and building systems management, preferably in a museum, cultural institution, or public venue.
• Strong interest in contemporary art, museums, cultural institutions, or nonprofits.
• Demonstrated experience leading multi-disciplinary teams.
• Strong knowledge of commercial building systems (HVAC, electrical, plumbing, fire/life safety), facilities management best practices, regulatory compliance, workplace and public safety standards, and the operational interface between facilities and visitor-facing environments.
• Experience developing and managing large, complex budgets and vendor contracts.
• Demonstrated ability to lead and inspire teams in a fast-paced, dynamic environment.
• Strategic facilities leader with a demonstrated track record of driving operational efficiencies, optimizing building systems performance, and advancing infrastructure innovation.
• Strong analytical, organizational, and capital project management skills, with the ability to oversee preventive maintenance programs, vendor performance, and long-range facilities planning.
• Excellent interpersonal and communication skills, with the ability to work collaboratively across departments.
• Proficiency with Microsoft Office, project management software, lighting (Lutron) and BMS (MetaSys); familiarity with other museum-related technologies is a plus.
• Approach work with integrity and honesty.
• Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.

PHYSICAL REQUIREMENTS

Ability to lift, carry, push, and pull items weighing up to 25 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.

The Broad is committed to providing reasonable accommodations to qualified individuals with disabilities and welcomes conversations about access needs related to this role.

WORK ENVIRONMENT

Work is performed both inside the museum and in active operational environments.

PAY RANGE

$170,000 - $190,000 annually, based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

BENEFITS

• Medical, Dental, and Vision.
• Employer paid short-term disability, long-term disability, and basic life insurance.
• 401(k) up to 4% match, with immediate vesting.
• Additional generous 5% retirement contribution to eligible employees.
• Accrued vacation, sick, volunteer days, and a floating holiday.
• Free parking or free LA Metro pass or bike/walk stipend.
• Discount at The Shop at The Broad, and at local eateries.

ADDITIONAL REQUIREMENTS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference checks.

TO APPLY

Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

Reasonable accommodation will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.