District Operations Manager, Automotive Virtual Business Center at Helm Incorporated – Plymouth, Michigan

HELM is now hiring a District Operations Manager (DOM) (Virtual Business Center) to manage 10 – 15+ District Managers (DM) and oversee operations and deliverables for their region of ~350 Chrysler, Dodge Jeep and Ram dealerships. The DOM will ensure productivity and performance if their assigned DMs, set priorities for the DMs and assist in their achievement:

Responsibilities:

• Form strong working relationships with the District Manager (DM) team.
• Consult with DMs regarding their monthly progress on priorities.
• Hire, coach, train and develop the District Manager
• Track Sales, Service, Parts and Customer Experience priorities and provide reporting to the DM team as necessary.
• Assist the VBC Director in the creation and implementation of go-to-market strategies.
• Ensure monthly vehicle allocation and sales objectives are achieved.
• Increase penetration and loyalty to Mopar parts, accessories and service contracts.
• Ensure dealer participation in key national marketing campaigns as requested by Stellantis corporate.
• Assist dealerships with warranty claim, customer care cases and buy-back escalation.
• Ensure awareness and activation on monthly promotions, programs, campaigns, etc.

Location: Plymouth, MI – Hybrid schedule of 2 days work from home and 3 days in the office.

Travel Requirement: This is a fully virtual role but travel to dealers or conferences may be required at times.

Education/Experience: College degree in related discipline or a minimum 5 years’ experience is strongly preferred.

Required Competencies:

Proficient computer skills including Microsoft Office PowerPoint, Excel Teams, Email and Web

Strong organizational skills and attention to detail

Effective relationship building skills

Effective communication skills both written and verbal

Sense of urgency

Outstanding customer service skills

Core Values:

Accountability

Integrity

Results

Key Practices:

Value Creation

Effective Communication

Optimism

The above statements are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the role. I acknowledge receiving my job description and understand the responsibilities.