Operational Excellence Manager at OPUS IVS INC – Dexter, Michigan

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Position Summary

The Operational Excellence Manager supports the Chief Operating Office and executive team in translating strategy into execution and owns driving continuous improvement. This role owns the operating cadence, KPI/OKR discipline, and cross-functional initiative delivery, ensuring priorities are clearly defined, plans are built with executive owners, and teams execute with accountability. The Operational Excellence Manager will own and establish operating cadence and KPIs, lead cross-functional improvement initiatives, and build/maintain SOPs and governance so processes are documented, adopted, and continuously improved.

Responsibilities:

• Partner with the Chief Operating Officer and executive team to translate strategy into execution: clarify priorities, define success metrics, establish owners, and ensure follow-through across functions.
• Identify, analyze, and size operational opportunities (cost, speed, quality, and customer outcomes); develop business cases with ROI, effort, risk, and dependencies to support executive decision-making.
• Build execution plans for executive team members (initiative charters, milestones, decision points, resourcing) and work with their teams to convert plans into weekly actions and deliverables.
• Run the enterprise execution system: quarterly and annual planning support (as applicable), KPI/OKR scorecards, recurring reviews, action logs, and escalation of stuck items.
• Drive accountability mechanisms (ownership, meeting discipline, decision logs, due-date tracking) while maintaining strong cross-functional relationships and healthy team dynamics.
• Lead change management for major improvements: stakeholder mapping, communication plans, training, adoption measurement, and reinforcement to ensure changes stick.
• Identify, prioritize, and lead operational improvement initiatives that increase efficiency, quality, speed, and customer outcomes.
• Develop and manage project plans, including scope, timelines, deliverables, resources, and risks across the entire organization.
• Establish and support enterprise operating cadence (KPIs, recurring reviews, action logs, follow-through).
• Act as a liaison between departments, ensuring smooth information flow and timely follow-up.
• Collaborate with project teams to foster collaboration and ensure project objectives are met.
• Prepare regular project status reports and present clear decision-oriented updates to the Chief Operating Officer and other executive stakeholders.
• Lead development and governance of enterprise process documentation, including SOPs, workflows, templates, and playbooks.
• Other duties as assigned.

Skills & Abilities:

• Emotional maturity and professionalism to work effectively with executives, managers, and front-line team members.
• Ability to think strategically while managing tactics, logistics, and details.
• Strong relationship-building, stakeholder management, and individual contribution with also effective influence across non-direct reporting teams.
• Strong prioritization and adaptability in a fast-moving environment with shifting deadlines.
• Clear, consistent written and verbal communication at all levels of the organization.
• Demonstrated ability to operate in an environment with ambiguity and change, adapting to and being a champion for positive change.
• Demonstrated ability to analyze problems from multiple perspectives and determine best course of action to align with business goals/objectives.
• Strong facilitation skills for executive and cross-functional forums (driving clarity, alignment, and decisions).
• Ability to synthesize messy inputs into clear options, recommendations, and action plans.
• Comfort influencing without authority; able to challenge respectfully, escalate appropriately, and keep commitments visible.
• Data fluency: ability to define metrics, diagnose root causes, and use data to drive behavior change (not just reporting).

Qualifications:

• BA/BS degree in a engineering, business or other related field
• 5+ years of progressive professional experience in operations, business process improvement, project management, or related field
• 2+ years of experience working/managing projects for executive leadership
• Experience with planning, organizing, and establishing priorities to achieve results
• Attention to detail and ability to work independently.
• Strong analytical and organizational skills.
• Experience building and operating KPI or OKR systems and an executive operating cadence.
• Experience creating business cases and supporting executive-level prioritization decisions.
• Consulting experience is a plus, but not a requirement

WHAT WE OFFER:

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.