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What is the role of a Returns Coordinator at Alpinestars?

The Returns Coordinator position at Alpinestars is a Full-time or part-time position opportunity in the relevant field.

Where is this Returns Coordinator job located?

Torrance, California, 90501, United States

What type of employment is offered for this Returns Coordinator role?

Full-time or part-time position

What industry does this Returns Coordinator position belong to?

This role spans multiple industries.

Returns Coordinator job near me in Torrance, California at Alpinestars

Returns Coordinator

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience.

Position Overview

We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation.

Key Responsibilities

Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
Communicate with customers and internal teams to resolve return-related issues quickly and professionally
Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
Oversee intake of service orders across multiple departments, delivering accurate check-ins and timely distribution to appropriate teams
Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
Work closely with the quality control and product development teams to relay return feedback and product concerns
Assist customers by issuing return labels and processing refunds or credits

Qualifications

1–3 years of experience in logistics, returns processing, or customer service (experience in apparel or sporting goods industry a plus)
Strong attention to detail with excellent organizational and time-management skills
Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify, etc.)
Proficiency in Microsoft Office and Salesforce
Effective communication skills, both written and verbal
Ability to work independently and collaboratively in a fast-paced, high-performance environment
Passion for motorsports or action sports culture is a bonus!

* This is a full-time position with benefits.

Compensation will be dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, medical condition, marital status, military or veteran status, or any other protected status under applicable law.

$18 - $20 an hour

Returns Coordinator in Torrance, California at Alpinestars

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