Unit Operations Associate - A4 in Schenectady , New York at Ellis Medicine

The Unit Operations Associate (UOA) provides comprehensive administrative, operational, and clinical support to ensure efficient and high-quality unit operations. This role supports clinical staff through patient rounding, audits, scheduling, and timekeeping functions, including overtime and sick time data entry, while promoting a safe, compliant, and patient-centered care environment.

Education & Experience

• High school diploma or GED required
• Prior healthcare, administrative, or unit support experience preferred.
• At least 2 years of work experience, preferably in a healthcare setting or similar operational/clinical support roles.

Knowledge, Skills & Abilities

• Strong organizational, time-management, and attention to detail
• Ability to perform safety checks and audits with accurate documentation
• Proficiency with computer systems and timekeeping software (EHR and payroll systems preferred)
• Effective communication and interpersonal skills

PRIMARY RESPONSIBILITIES OF THE POSITION:

Patient Support & Rounding

• Conduct routine patient rounding to assess comfort, safety, and non-clinical needs
• Respond to patient call lights and requests in a timely, courteous manner
• Communicate patient concerns, needs, or safety issues to nursing and clinical staff
• Assist with patient flow activities, including admissions, transfers, and discharges as assigned

Unit Safety Checks

• Perform routine unit safety checks to identify environmental, equipment, or operational hazards
• Enters work orders for equipment/environmental findings to be corrected.
• Ensure hallways, patient rooms, and common areas remain safe, clean, and unobstructed
• Verify availability and proper placement of safety equipment (e.g., crash carts, fire extinguishers, PPE)
• Report safety hazards, incidents, or near misses promptly to appropriate staff or leadership
• Document safety check findings and support follow-up actions as needed

Audits & Compliance

• Perform unit audits related to safety, cleanliness, documentation, and regulatory compliance
• Monitor adherence to hospital policies, procedures, and quality standards
• Document audit results and report findings to unit leadership
• Assist with corrective actions and follow-up based on audit outcomes
• Monitor adherence to Defib checks

Scheduling & Coordination

• Assist with staff scheduling, shift coverage, and daily staffing adjustments
• Coordinate education sessions and unit activities
• Maintain accurate and up-to-date staff and unit schedules
• Communicate schedule changes promptly to staff and leadership
• Track staff absences / call-ins

Administrative & Unit Operations

• Maintain accurate records, logs, reports, and unit documentation
• Order, receive, and restock unit supplies and equipment
• Check for supply expirations
• Coordinates and schedules onboarding and orientation of new staff to unit processes

Team Collaboration & Communication

• Serve as a liaison between patients, families, and the healthcare team
• Participate in unit meetings, huddles, safety rounds, audits, and quality improvement initiatives
• Promote a culture of safety, teamwork, professionalism, and patient-centered care

PHYSICAL REQUIREMENTS:

The position is located indoors under normal working conditions. Should be able to push/pull 25 lb., lift/move 15 lb. from floor to table, be able to perform moderately difficult manual manipulations such as using a keyboard, writing and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to sit at a computer terminal or work station for a prolonged period of time, in addition to being able to squat, stand and walk for a reasonable length of time and distance.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

Salary Range: $18.33-$26.58 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.