Dental Assistant / Patient Representative Hyb at Coplin Health Systems – Parkersburg, West Virginia

Department Name: Dental

Position Title: Dental Assistant / Patient Representative Hybrid

Position Reports to: Dental Coordinator and/or Supervisor in Charge

FLSA Requirements: Non-exempt

Date Issued: 02/16/2024

Location:

JOB STATEMENT/SUMMARY

Provides quality care and services to patients by assisting dentists and other staff in a variety of patient care, office and laboratory duties. Affect the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information, including taking and processing x-rays.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

Assist to ensure all patients enjoy a positive experience and are treated with the care and compassion expected.

Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulatory and accreditation requirements.

Ensure compliance and attention to all corporate policies and procedures.

Affect favorable billing and collection outcomes by helping to ensure all patient services and billing information is collected and submitted timely and accurately.

Uphold and consistently represent the values and mission of the organization at all times. Always represent the organization in a highly professional manner helping to ensure high quality, efficient dental care at each visit.

Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals and objectives through a commitment to teamwork.

Enhances public image of the program and agency through professional conduct and appearance.

Prepare and maintain the dental equipment, sterilizing instruments, setting up instrument trays, stocking rooms and lab, preparing materials, and assisting with procedures.

Updates and maintains dental records in EHR.

Participate in maintaining dental supply inventory.

Prepares patients for dental work, collecting and recording medical and dental histories and patient vital signs.

Records treatment information in patient records.

Assists dentists chairside during procedures assisting with instruments, materials and anticipating needs.

Assists dentists in managing medical and dental emergencies when necessary per competency and scope of practice.

Provides proper suction during dental procedures.

Provides postoperative instructions as directed by the dentist.

Implements and processes X-rays of patients (e.g., panoramic, periapical, and bitewing).

Prepares dental x-rays from dental diagnostics and cares for dental x-ray equipment.

Fabricates, adjusts, inserts, and cements temporary restorations and custom impressions from preliminary impressions.

Processes and maintains lab work for the dentist and alerts dentist of abnormal results.

Forms preliminary impressions for study casts and occlusal registrations for mounting study casts.

Adjusts full and partial dentures.

Advises patients on recommended oral health care, including plaque control programs, dental hygiene, etc.

Demonstrates knowledge of dentistry procedures and complies with OSHA regulations of all safety, cleaning, sterilization, and infection control requirements.

Complies with all safety rules, incident reporting policies and protocols. Reports all accidents, regardless of severity, immediately to the Dentist, Dental Coordinator and or Chief Quality Officer.

Abides by the organization's compliance program and requirements.

Stays current on all required training.

A dental assistant may also be required to provide support for or work as a patient representative as directed by management. The dental assistant may be asked to perform the following tasks:

• Check patients in/out, collect patient’s fees, enter patient registration, insurance and other

necessary patient documentation, make return appointments per protocols established.

• Interact with patients, vendors, and business representatives one on one and via telephone in a

professional and courteous manner at all times.

Verify patient insurance eligibility• Call patients to remind them of their appointments per policy

• Use EHR and maintain knowledge of any changes or upgrades, enter charges, diagnosis per provider directive, and post patient payments into EHR daily.

• Have knowledge of dental insurance processes and be able to calculate patient out of

pocket or predetermined expenses

• Submit insurance pre-authorizations and ensure follow up

• Coordinate specialist referrals

Maintain accurate money exchanges at all times.

Record messages in accurate manner on appropriate forms and forward to recipient in a timely manner.

Interact with patients, vendors, and business representatives one on one and via telephone in a professional and courteous manner at all times.

Write up deposit and deliver to designee daily.

Utilize telephone systems/features for effective operations.

Performs other duties as assigned by the dental coordinator or management.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

Electronic Health Record

Computers

Patient Care in a Dental Practice

HIPAA Compliance

Clinical Sterilization

Dental Equipment, Instruments, and X-ray Machines

OSHA and Safety Regulations

Professionalism

Collaboration

Communication

Written and Verbal Communication

Education (level and type) and Related Work Experience

Graduate of an accredited dental assistant and/or 1-2 years of experience as a chair side Dental Assistant preferred, along with CPR certification. Minimum requirement is a high school diploma or equivalent.

Professional Growth & Development

Coplin Health Systems believes our employees should continually develop their knowledge, skills, and abilities. All employees are expected to participate in Coplin-sponsored professional development activities (e.g., education programs, in-service meetings, training workshops, coaching, etc.) and remain current in their role capacity through individual development activities (e.g., reading current literature, participating in webinars, attending local and/or regional workshops, etc.).

Safety & Health

Employees are expected to follow CHS safety and health policies.

Supervisory Responsibilities

This job has no supervisory responsibilities.

DISCLAIMER

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The table below shows how much on-the-job time is spent in the following physical activities:

Activity

None

Under 1/3

1/3 to 2/3

Over 2/3

Standing

X

Walking

X

Sitting

X

Using hands to finger, handle or feel

X

Reaching with hands and arms

X

Climbing or Balancing

X

Stooping, kneeling, crouching, or crawling

X

Talking or hearing

X

Tasting or smelling

X

Driving

X

Lifting to 25 pounds

X

This position is described as light physical activity job. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The noise level in the work environment is usually moderate with frequent interruptions.

Conditions of Employment

Security and Background Requirements

If not previously completed, a background security investigation will be required for all applicants. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required later. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection, and/or appropriate disciplinary action.

Department of Homeland Security

If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS.

Direct Deposit

All employees are required to have bi-weekly payments made by direct deposit to a financial institution of their choosing.

Other Requirements of Employment

WVCares Clearance

Drug Screening

Driver’s License/photo ID

EEO Statement

Coplin Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Coplin Health Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Coplin Health Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coplin Health Systems’ employees to perform their job duties may result in discipline up to and including discharge.

ACKNOWLEDGEMENT

I acknowledge that I have reviewed this job description, that I understand the requirements of this position, that I am qualified and able to perform the requirements associated with this position, and that the job description may be revised by Coplin Health Systems at any time.

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