RESTART INTAKE & CASE MANAGEMENT SPECIALIST in ROCHESTER, New York at CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES

We are Hiring!

Job Posting: Restart Intake & Case Management Specialist

Location: Rochester, NY

Department: Restart-Community Residential

Employment Type: Full-Time

Schedule: M-F, 9am-5pm

Salary: $22.00/hr.

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under general supervision, provides intake support, ongoing case management and referral coordination services to residential clients. Coordinates with Intake Manager regarding bed utilization. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols.

Essential Duties and Responsibilities

• Provides ongoing case management for residents from admission through discharge.

Assists in obtaining medical, dental, legal, Department of Human Services (DHS), Child Protective Services (CPS), and clothing needs upon admission and throughout treatment stay as guided by the treatment and discharge plan.

Assists in discharge planning to assure a safe transition whether planned and unplanned.

Prepares and inputs required documentation of interactions and as well as ongoing review and resolution of managed care.

Consults Clinical Manager if there are any clinical concerns with the client

Facilitates transportation to relevant resources, client appointments, activities or meetings; including transporting clients via agency approved vehicle

• Collaborates with referring agencies, funders and all related internal staff to effectively transition clients into program.

Maintains regular contact to coordinate client benefits and address all other treatment needs.

Facilitates bed to bed transfer component as well as ensuring all relevant vouchers and payment are submitted to Finance on a monthly basis

• Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards.
• Attends weekly clinical meetings
• Works cooperatively with Intake Manager and Residential team to assure maximum utilization of residential beds.

Support Intake Manager during pre-admission phase of screening and evaluation

Collects collateral information concerning clients as requested by Intake Manager.

Works with Managers to plan and complete admission decision.

Once all necessary input is in place, update client to wait list status and maintain contact with client to plan for day of admission.

• Support Intake Manager and work collaboratively with Financial Case Manager to verify and ensure insurance and other services are active for clients upon admission

Initiate insurance authorization with client, if required

Initiate Food Stamp and SSI applications as needed

Maintains ongoing contact with Department of Human Services (DHS), Supplemental Security

• Prepare day of admission paperwork
• Meet client on day of admission and conduct orientation and intake.

Complete all necessary intake paperwork with client

Complete eCR demographics input

Photograph (& upload) client identification photo

Upload all paperwork to eCR

Completes all necessary documentation in compliance with Agency and OASAS requirements.

• Maintains all related documentation (and all eCR updates) for screened, admitted or screened and not admitted clients.

Maintain thorough contact notes

• Maintain and communicate all census related reporting for the Residential Program
• Maintain daily roster and participate in morning rounds

Provide HERDS input daily

Provide weekly census report

Ensure that Intake Manager is provided with accurate and timely information relating to discharges

• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: Bachelor’s Degree in Social Work, Human Services or related field preferred. Equivalent Combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License. Recovery peer advocate training preferred.

Experience: A minimum of one year of experience working with the substance use disorder population required.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet