Senior Collections Specialist in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Collections Specialist based in the United States.

The Senior Collections Specialist will play a key role in managing customer collections and resolving outstanding accounts receivable balances.
This position combines customer engagement, payment processing, account reconciliation, and billing support across a complex, multi-entity environment.
You will work closely with customers and internal teams to resolve disputes, address payment issues, and maintain accurate financial records.
The role requires a balance of persistence and professionalism, ensuring strong collection outcomes while protecting customer relationships and trust.
You will manage multiple priorities across different currencies, accounts, and billing requirements while maintaining a high level of accuracy.
Success in this position depends on sound judgment, strong follow-through, excellent communication, and a customer-focused approach.
The role also offers the opportunity to identify process improvements and contribute to more efficient accounts receivable operations.

• Manage customer collection activities by contacting customers about overdue balances, securing timely payment commitments, and maintaining accurate records of collection efforts, disputes, and follow-up actions.
• Build productive customer relationships while applying effective collection practices and maintaining a professional, solutions-oriented approach.
• Escalate high-risk accounts, recurring payment challenges, unresolved disputes, and other issues requiring additional attention.
• Process customer payments and refunds accurately and within required timelines.
• Investigate and reconcile discrepancies between internal and customer records, including unapplied cash, short payments, disputed balances, credits, and other account issues.
• Process approved write-offs and account adjustments as required.
• Maintain accurate customer account information, including contacts, payment terms, billing requirements, and related documentation.
• Upload invoices and supporting documentation through customer portals and ensure billing submissions meet customer requirements.
• Manage account activity across multiple legal entities and currencies with accuracy and attention to detail.
• Maintain complete, organized, and audit-ready account documentation and collection records.
• Collaborate with Accounts Receivable, billing, customer-facing teams, and other stakeholders to resolve issues affecting collections and payment resolution.
• Communicate clearly and professionally with internal and external stakeholders through both written and verbal channels.
• Identify recurring issues, trends, and process gaps, and recommend opportunities to improve collections and account management processes.
• Take on additional responsibilities as needed while maintaining strong ownership and follow-through.

• High school diploma or equivalent required.
• 5–8+ years of experience in collections, accounts receivable, accounting, or a related field.
• Demonstrated experience managing customer collections, payment processing, refunds, and account reconciliation.
• Experience working with multiple currencies and/or legal entities is strongly preferred.
• Strong written and verbal communication skills, with the ability to establish credibility and maintain professionalism in customer-facing interactions.
• Proven ability to navigate difficult conversations, manage conflict constructively, negotiate payment outcomes, and balance collection objectives with positive customer experiences.
• Strong follow-up, problem-solving, organization, and prioritization skills, with sound judgment when handling sensitive account issues and escalations.
• Ability to work independently while managing competing priorities accurately and efficiently.
• Experience maintaining customer account records, billing requirements, and invoice or documentation submissions through customer portals.
• Strong proficiency with enterprise resource planning, accounting, billing, or receivables systems, including researching account activity, reconciling discrepancies, tracking collection status, and maintaining accurate transaction records.
• Strong Microsoft Excel skills, including organizing data, analyzing account details, identifying variances, and supporting collections and reconciliation activities.
• Excellent documentation skills, with the ability to maintain clear and accurate records of customer communications, commitments, disputes, and next steps.
• Must be currently located in the United States and legally authorized to work without employment visa sponsorship.
• Ability to maintain working hours with meaningful overlap with customers and internal teams in the Southern Hemisphere, including schedules such as 10:00 a.m. to 7:00 p.m. Eastern Time.
• Ability to maintain a private, quiet, and suitable home-office environment.
• Ability to perform the essential functions of a computer-based role, including prolonged sitting, sustained screen use, frequent keyboard and mouse activity, and occasional movement, reaching, bending, or lifting of items up to 10 pounds.
• Minimal travel may be required, generally less than 10%.

• Fully remote work with flexibility to work from anywhere in the continental United States, subject to role requirements.
• Subsidized healthcare plans, including orthodontic coverage and a Health Savings Account option with employer matching.
• Company-paid disability and life insurance, with additional voluntary coverage options.
• Comprehensive Paid Time Off, including flexible PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time.
• Retirement savings plan with employer matching and vesting each pay period.
• Flexible Spending Accounts for healthcare and dependent care.
• Optional supplemental coverage, including accident, hospital, and critical illness insurance.
• Identity theft and credit monitoring services and legal protection options.
• Recognition programs and tangible rewards celebrating individual and team achievements.
• Opportunity to contribute to meaningful collections, billing, and financial operations in a complex customer environment.