Shift Lead / Events Coordinator - Full Time Year Round in Hudson, Massachusetts at New City Microcreamery

Here at New City Microcreamery, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead and Events Coordinator. As we grow and expand into new locations, this could be where your growth story begins!Your playground:Supervising Front of House operationsOpening and closing the shopHandling transactions and depositsMentoring scoopersCreating waffle cone masterpiecesMaintaining the shop's allureEngaging guests and making them feel cherishedProtecting company assets and ensuring profit maximizationUpselling and adding value to the guest experienceEvents:Assist operations manager in booking catering events and negotiating pricing and offeringsDirect catering events to ensure maximum customer satisfactionCater Weddings, Graduations, Corporate events and SO MUCH MORE!!!Provide exceptional service for life's most special momentsRequirements:Hands-on experience in a high-volume, fast-paced environmentMentoring and training prowessCommunication wizardry for conflict resolution and team directionStrong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.Your schedule:4-6 Shifts per week, 32-40 hours/week.Daytime shifts availableWeekends and holidaysAs for the perks:Pay rate: $17 to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)Love dessert, great company, and unforgettable experiences? This is your moment—apply today! Requirements: Must have reliable transportation Ability to work a flexible schedule, including nights & weekends Solid customer service skills Responsible, dependable, and honest Professional appearance Excellent verbal skills Why us? Our ice cream is legendary, our vibe is family-friendly yet oh-so-trendy, and our atmosphere? Unbeatable. We're not just an Elite Restaurant Group; we're creators of exceptional experiences. Our mission? Crafting an environment where guests feel at home and team members flourish.