VETERANS COORDINATOR (We Honor Veterans Program) in Wilmington, North Carolina at Liberty Healthcare Management

Liberty Cares
With Compassion

At Liberty Home Care & Hospice, we know that following an illness, trauma or surgery, the ability to recover at home can greatly improve patient outcomes. Our healthcare professionals are dedicated to offering recovery with independence to our patients.

We are currently seeking an experienced:

VETERANS COORDINATOR (We Honor Veterans Program)

JOB SUMMARY:

• Coordinates all aspects of the We Honor Veterans Program throughout assigned service areas.
• Maintains compliance with national We Honor Veterans requirements and standards.
• Assists offices with progression through WHV partnership levels and completion of required program activities.
• Tracks organizational achievements, activities, and outcomes related to the WHV program.
• Maintains all records, reports, and supporting documentation required for WHV recognition and renewal.
• Ensures processes are in place for identification of veterans upon admission.
• Oversees utilization and monitoring of the Military History Checklist.
• Reviews veteran demographic information and trends to identify opportunities for enhanced services and support.
• Collaborates with the interdisciplinary team to address psychosocial, emotional, spiritual, and service-related needs unique to veterans and their families.
• Serves as a resource to staff regarding veteran-specific issues, military culture, PTSD, moral injury, military trauma, and available veteran resources.
• Coordinates veteran recognition ceremonies, pinning ceremonies, certificate presentations, challenge coin presentations, and other veteran appreciation activities.
• Ensures eligible veterans receive appropriate recognition throughout the hospice journey.
• Maintains records of veteran recognition performed.
• Collaborate with families and staff to personalize veteran recognition experiences.
• Supports development and maintenance of Veteran Volunteer training programs.
• Collaborate with Volunteer Managers to match veteran volunteers with veteran patients when appropriate and requested.
  • Develops and maintains relationships with:
  • Veterans Administration (VA)
  • Veterans Service Organizations
  • Veterans of Foreign Wars (VFW)
  • American Legion
  • Veteran support groups
  • Military installations
  • Community organizations serving veterans
• Assist in the coordination of veteran-related community outreach activities and educational presentations.
• Represents the organization at veteran-focused community events.
• Maintains documentation of partnership activities and meetings.
• Provides education to staff regarding military culture and veteran-specific care needs.
• Coordinates annual WHV education and competency activities.
• Develops educational materials and resources for staff, volunteers, patients, and families.
• Monitors WHV quality indicators and program outcomes.
• Participates in Quality Assessment and Performance Improvement (QAPI) activities.
• Reviews of veteran-related metrics, trends, and performance data.
• Assists with development and implementation of policies, procedures, and best practices related to veteran care.
• Maintains confidentiality of all patient information in accordance with HIPAA and organizational policies.
• Maintains accurate records of:
  • Military History Checklist completion rates
  • Veteran census statistics
  • Veteran recognition
  • Volunteer participation
  • Community outreach activities
  • Educational programs
  • VA collaborations
• Prepare reports for leadership as requested.
• Assists with submission of WHV partnership applications and level advancement documentation.

JOB REQUIREMENTS:

• High School diploma required.
• Prefer minimum associate degree or equivalent education and experience.
• Experience in health care environment is desirable.
• CPR certification required.
• Must have a valid driver’s license.
• Experience in community outreach, veteran related affairs, working with diverse communications and building partnerships
• Ability to work independently and communicate effectively in verbal and written communication
• Be available if required for duties outside of normal office hours.

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.