Assistant General Manager in Chicago, Illinois at One Off Hospitality Group Ltd

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

REPORTS TO: GENERAL MANAGER

LOCATION: THE PUBLICAN

FLSA: EXEMPT

POSITION SUMMARY: Assistant General Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Promotes cooperative effort, team spirit and good morale among employees
• Thorough understanding of all FOH hourly roles and duties and willingness to assist in the event of absence or increased volume
• Understanding and upholding existing policies and systems as pertains to both office duties and guest service
• High level attention to detail in all aspects of work
• Maintains up-to-date knowledge of all food and beverage items on menu and trains the staff on the same
• Supervises staff during, before, and after service to ensure high levels of guest satisfaction and that all standards of cleanliness and quality are being upheld
• Participates in daily inspections and periodic audits to check safety of equipment
• Collaborates with GM, marketing, and social media teams on ideas for promotions and advertising
• Prioritizes excellent guest service including personally greeting guests and touching tables during service
• Enhances and strengthens guest relationships, both established and new
• Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Has a strong understanding of company background, core values and philosophy
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Adheres to all company safety and sanitation policies and procedures

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• ServSafe and BASSET Certification required
• Open availability
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently with minimal supervision
• Familiarity with 7 Shifts, Tock and/or Toast a plus
• A strong bar background a plus, especially experience with ordering, menu development, and inventory management
  
  

Physical Demands and Work Environment

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.