Sales Director in Mesa, Arizona at PAL Mesa LLC

Job Title: Sales Director

Position Scope: The Sales Director is responsible for leading all sales and marketing efforts at Symphony Park, driving occupancy growth and achieving census goals through strategic outreach, relationship development, and community engagement.

Reports to: Executive Director

FLSA Status: Exempt

ABOUT US: At Symphony Park, we exist to make remarkable impacts on the lives we touch. We accomplish this by delivering superior care to our residents, by empowering our associates with an enriching career and growth opportunities, and by providing peace of mind to our residents’ loved ones. Our communities are beautifully built and designed for the resident; one who does not want to compromise what is important to them as they deal with the new realities of aging. Every resident and employee have a unique background and with our connection together we create a stronger community.

ABOUT YOU: A compassionate team member who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide.

RESPONSIBILITIES:

• Develops and executes a comprehensive sales and marketing plan to achieve and maintain occupancy targets.
• Manages the full sales cycle from lead generation to move-in, including inquiry handling, tours, follow-up, and closing.
• Maintains accurate and up-to-date records of all prospects, leads, and referral sources in the CRM system.
• Builds and maintains relationships with referral partners including hospitals, physicians, discharge planners, social workers, home health agencies, and senior advisors.
• Conducts outreach activities including community events, presentations, and networking to generate new leads.
• Coordinates with the Executive Director on pricing, availability, and promotional strategies.
• Prepares and presents weekly and monthly sales reports, pipeline updates, and occupancy forecasts to the Executive Director.
• Collaborates with department directors to ensure a seamless move-in experience for new residents and families.
• Represents Symphony Park at community events, health fairs, and professional networking functions.
• Mentors and supports Sales Counselors in achieving individual and team goals.
• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Maintains and protects the confidentiality of resident information.
• Communicates any observed or suspected resident change in condition to a supervisor immediately.
• Maintains a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourages teamwork through cooperative interactions with co-workers and other departments. Supports a positive and professional image through actions and dress.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Other duties as assigned by your director.

QUALIFICATIONS:

• Minimum of 3 years of sales experience, preferably in senior living, healthcare, or hospitality.
• Proven track record of meeting or exceeding sales goals in a quota-driven environment.
• Strong knowledge of senior living levels of care and the sales process specific to this industry.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent presentation, negotiation, and closing skills.
• Ability to work a flexible schedule including some evenings and weekends to accommodate prospective residents and families.
• Experience working with seniors preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays as needed.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck while, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses.
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.