Copy of Case Manager-P/T Psychiatric Case Manager Bilingual (English/Spanish) in Geneva, Illinois at TriCity Family Serivces

***$2,000 Sign-on Bonus***

The Psychiatric Case Manager-Bilingual (English/Spanish) provides intake assessment, care coordination, and administrative support services within a dynamic community mental health clinic. This position serves as a liaison between clients, families, psychiatrists, and clinical staff to ensure continuity of care, timely access to psychiatric services, and effective follow-up related to medications and treatment needs. The role requires bilingual proficiency, cultural sensitivity, strong communication skills, and the ability to work collaboratively within a multidisciplinary clinical team.

• Conducts intake assessments and provides referral and linkage services to clients and families
• Provides assistance and coordination support to the psychiatric and clinical teams
• Contacts and follows up with clients and/or parent/guardians regarding appointments, medications, and treatment coordination
• Communicates with psychiatrists and pharmacies to facilitate medication management and refill requests
• Obtains height, weight, pulse, and blood pressure at the start of psychiatric appointments and records information in the client’s case record
• Completes billing slips when applicable
• Completes Medication Administration Consent Forms for schools upon request of parent/guardian
• Maintains accurate and timely documentation in the electronic medical record (EMR) system
• Provides back-up support to reception staff as needed, including answering phones, greeting/checking in clients, and accepting fee payments
• Demonstrates sensitivity to cultural differences and maintains client confidentiality at all times
• Other duties as assigned

Qualifications:

To successfully perform this role, an individual must competently fulfill all essential responsibilities. The requirements listed represent the knowledge, skill, and ability required for the Psychiatric Case Manager-Bilingual (English/Spanish) position. Reasonable accommodations will be made for individuals with disabilities to perform the essential functions.

• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software.
• Must be comfortable using computers, electronic medical records (EMRs), and telehealth platforms. Ability and willingness to learn and adapt to new systems and technologies as needed.
• Professional and courteous demeanor with a customer service-oriented mindset.
• Ability to handle sensitive and confidential information with discretion.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Self-motivated and able to work both independently and as part of a team.
• Experience with scheduling and office coordination preferred.

Education and Experience:

A high school diploma with a Medical Assistant Certificate or equivalent is required. Bachelor’s degree in a mental health-related discipline or healthcare administration is preferred.

Language Skills:

Strong interpersonal, oral, and written communication skills are essential. Bilingual proficiency in Spanish and English is required.