Operations Manager / General Manager – The Raceby Hotel, Doncaster in Doncaster, England at AG Hotels Group

Job description:

We are seeking an experienced Operations Manager/General Manager for Doncaster to oversee the day-to-day operations of our hotel, ensuring excellent guest service, operational efficiency, and compliance with company standards.

Key Responsibilities

• Oversee daily operations across Front Office, Housekeeping, F&B, and Maintenance.

• Ensure SOPs, health & safety, and company standards are consistently followed.

• Lead, motivate, and develop hotel teams.

• Monitor guest feedback and resolve operational issues.

• Support the General Manager with budgets, cost control, KPIs, and performance.

• Drive operational improvements and implement company initiatives.

• Work closely with Head Office and department heads to achieve business objectives.

Prerequisites

• 3+ years of hotel operations experience.

• Strong leadership and people-management skills.

• Good financial and commercial understanding.

• Knowledge of hotel operations, PMS, and MS Office.

• Excellent communication and problem-solving skills.

• Guest-focused and hands-on approach.

• Flexible to work weekends and travel when required.

What We Offer

• Competitive salary

• Performance-based bonus

• Employee Assistance Programme

• Staff rates on food and accommodation

• Employee Referral Scheme

• Career development opportunities