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Unit Secretary P in Ames, Iowa at Mary Greeley Medical Center

NewJob Function: Admin/Clerical/Secretarial
Mary Greeley Medical Center
Ames, Iowa, 50010, United States
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Job Description

Unit Secretary P

  • Position Summary
    • Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

  • Position Responsibilities

    • Unit Specific Position Responsibilities
      • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself.
      • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
      • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
      • Process payments from patients.
      • Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
      • Maintain hard copy patient records.
      • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
      • Provide patients with support and guidance as needed.
      • Medical record filing.
      • Adjusting schedules and reporting OB information to partnering facilities
      • Variety of job-related duties
  • Qualifications, Knowledge & Experience
    • Required Qualifications (Including any licensure, certification, education):
      • Ability to maintain effective and tactful working relationship with the general public.
      • Ability to perform clerical tasks with a considerable degree of speed and accuracy.
    • Organizational Requirements:
      • Maintain stroke education per regulatory requirements.
    • Preferred Qualifications:
      • High school diploma or GED
    • Required Knowledge, Skills & Experience:
      • Ability to effectively communicate with patients, staff and physicians.
      • Knowledge of basic arithmetic, algebra and geometry, and their applications
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
      • Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
      • Knowledge of general office practices, procedures, and equipment.
      • Moderate to advanced typing and/or computer keyboard skills.
      • Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
      • Ability to deal tactfully with the public and co-workers.
      • Ability to handle confidential work with discretion.
    • Preferred Knowledge, Skills & Experience:
      • Exposure to or background in medical terminology.

Job Location

Ames, Iowa, 50010, United States

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