Order Operations Coordinator in Caguas at TPIS

We are seeking an Order Operations Coordinator responsible for supporting the administration and follow-up of service orders while ensuring accuracy throughout processes and delivering a positive customer experience. This position requires strong analytical skills, organization, attention to detail, and excellent bilingual communication skills.

• Manage and follow up on service orders, ensuring timely completion and accuracy.
• Maintain updated information and documentation related to service orders.
• Provide excellent customer service in both English and Spanish.
• Monitor real-time processes to ensure operational compliance and efficiency.
• Interpret and apply technical documentation for order analysis and management.
• Meet company-established metrics.
• Utilize analytical tools and internal systems for data and process management.
• Collaborate with cross-functional departments to support operational efficiency.

• Previous experience in administrative roles, service coordination, or order management.
• Experience monitoring and tracking real-time operational processes.
• Experience using analytical tools and administrative systems.
• Advanced bilingual proficiency in English and Spanish.
• High school diploma required.
• Intermediate proficiency in Microsoft Excel.
• Knowledge of SAP AS400 preferred.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.

• Monday to Friday | 8:00 a.m. – 5:00 p.m.

Compensation

• $12.00

TPIS is an Equal Opportunity Employer (EEO/Affirmative Action Employer for Women/Disabled/Veterans). We comply with all federal, state, and local laws regarding non-discrimination.