Customer Intelligence Unit Director in Any Choice Bank Location In ND or, Minnesota at Choice Bank

The Customer Intelligence Unit (CIU) Director provides leadership and oversight for high-risk customer review activities, including KYC, transaction analysis, enhanced due diligence, quality control, and related program governance. The CIU Director helps ensure effective risk management, regulatory alignment, operational execution, and continuous improvement across the Bank’s customer intelligence and financial crimes compliance environment.

• Direct the strategy, governance, and performance of the Special Coverage Unit and related CIU functions, ensuring effective oversight of high-risk customer review activities and second-line control execution.
• Establish operating priorities, control expectations, and risk management standards that align with regulatory commitments, business growth objectives, and enterprise compliance requirements.
• Provide leadership across managers and senior managers, ensuring effective organizational design, staffing strategy, succession planning, and budget oversight for the function.
• Lead large-scale program enhancements and transformation efforts, including control optimization, workflow redesign, and technology enablement across the CIU operating model.
• Act as an executive sponsor for complex issue remediation, audit responses, and regulatory examination support, ensuring timely resolution and sustainable corrective actions.
• Influence cross-functional stakeholders and partner organizations to strengthen governance, service delivery, and risk management practices across FinTech and high-risk portfolios.
• Provide senior leadership reporting on performance, emerging risks, capacity trends, and program effectiveness to executive management and governance forums.
• Champion a culture of accountability, innovation, and continuous improvement while developing leaders capable of scaling the program over time.
• Conduct regular one-on-ones to align cultural & business objectives, prioritize the most important work and coach to high performance.
• Facilitate execution through effective situational leadership tools.
• Support engagement and action by listening to team member feedback – what’s working, what’s not – support them in initiating and executing positive changes and provided them with adequate resources.
• Support in the team members professional and personal.
• Catch team members being approximately right through timely, individualized recognition.
• Promote collaboration and face to face interaction.

• 12+ years of diversified financial crimes compliance experience within regulated large-bank environments or consultancies, including leadership over higher-risk portfolios (Digital Assets, MSBs, Third-Party Payment Processors).
• Proven program transformation leadership—sets strategy and drives execution in regulatory responses and BAU optimization across multiple lines of defense.
• Extensive oversight of FinTech/Digital Banking/BaaS partners, including governance forums, SLAs, and performance metrics.
• Deep technical proficiency across KYC, sanctions screening, customer risk rating, and EDD; capable of designing control frameworks and technology-enabled processes.
• Seasoned communicator with regulators and executive leadership; leads examinations, board updates, and remediation commitments.
• 7–8 years of experience managing teams and program budgets; builds capacity, mentors senior managers, and steers cross-functional initiatives.
• Bachelor’s degree required; advanced degree is a plus.
• CAMS, CFE, CFCS (or equivalent) strongly preferred; multiple credentials or advanced certifications are advantageous.

Travel Requirement

This position requires some travel to support business needs, including team collaboration, internal trainings, and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs.

Choice is #PeopleFirst, banking second.

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Disclosure

This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.

All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.

The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience, and geographic location. Full-time employees are also eligible for a competitive bonus and benefits package.