Front Desk Supervisor in London, Kentucky at Sandpiper Property Mgt

Job Description: Front Desk Supervisor

As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations. Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance.

Guest & Operations Management

• Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed.

• Promote and instill a 100% guest satisfaction objective among hourly associates.

• Monitor in-house guest balances and monthly inventory of supplies.

• Ensure all property purchases are within budget and made through approved vendors.

Leadership & Teamwork

• Act as a team lead for hourly staff across multiple departments.

• Partner with the General Manager on staff selection, interviewing, and retention.

• Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training.

• Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises.

Compliance & Standards

• Uphold and enforce all Sandpiper standards and policy compliance at the hotel level.

• Hold team members accountable to company procedures and the employee handbook.

• Cross-train on all staff member duties to provide coverage as requested.

Education: High school diploma or GED required. A Bachelor’s degree in Business, Marketing, or a related field is preferred.

Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred).

Technical Skills: Intermediate computer skills, including data access from the internet.

Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills.

Availability: Open availability to cover all shifts.

Endurance: Ability to sit, stand, and walk for up to 4 hours at a time.

Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting.

Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs.

Environment: Works both indoors and outdoors. May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools.

Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace.