Service Assistant in Cathedral City, California at Palm Springs Kia

About the Role

Palm Springs Kia is seeking a dependable, customer-focused Service Assistant team member to help keep the service department organized, responsive, and running smoothly. This role supports a mix of service administration, light Business Development Center duties, customer outreach, loaner vehicle coordination, and document scanning.

This is a good fit for someone who enjoys staying organized, communicating with customers, and supporting a busy dealership team with a variety of daily tasks.

What You’ll Do

• Support light BDC duties, including customer follow-up and appointment-related outreach.
• Make outbound calls, including cold calls, to support service opportunities and customer engagement.
• Assist with scanning, filing, and organizing service-related documents.
• Help manage loaner vehicles.
• Provide general service assistant support to advisors and service department team members.
• Communicate professionally with customers by phone and in person.
• Help maintain accurate records and follow dealership processes for service documentation.
• Support daily service department workflow as needs change throughout the day.

Required Qualifications

• Strong communication and customer service skills.
• Ability to make outbound phone calls.
• Basic computer skills.
• Strong attention to detail when scanning, organizing, and handling documents.
• Willingness to support a variety of service department tasks as needed.

Preferred Qualifications

• Prior dealership, automotive service, BDC, call center, or administrative experience.
• Experience handling customer follow-up, appointment scheduling, or service-related calls.