Digital Lending Specialist in Kalamazoo, Michigan at Ignite Credit Union

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

Position Summary

The Digital Lending Specialist guides members through the consumer loan process from application to funding using online and remote lending channels. This role combines lending expertise, relationship-building, and digital technology to deliver a seamless borrowing experience. The ideal candidate is detail-oriented, service-focused, and committed to helping members find financial solutions that meet their needs.

• Review and process consumer loan applications submitted through digital channels
• Communicate with members throughout the lending process, providing updates and guidance from application through funding
• Conduct needs-based conversations to recommend loan products and financial solutions
• Collect and verify documentation while ensuring compliance with lending policies and regulatory requirements
• Utilize loan origination systems (LOS), CRM platforms, and digital tools to manage applications efficiently
• Assist members with e-signatures, secure document uploads, and other online lending technologies
• Partner with underwriting, funding, and servicing teams to ensure timely loan processing
• Maintain compliance with lending regulations, including Reg B, ECOA, FCRA, and Fair Lending requirements
• Meet lending, service, and quality goals while helping improve digital lending processes and member experience

• High school diploma or GED required
• One to three years of experience in consumer lending, loan processing, financial services, or a related field preferred
• Credit union or banking experience is a plus
• Strong knowledge of consumer lending products and documentation requirements
• Excellent communication and relationship-building skills
• High attention to detail with the ability to manage multiple priorities
• Comfortable using loan origination systems, CRM platforms, and digital communication tools
• Strong problem-solving skills with a commitment to delivering exceptional member service

• Hybrid work opportunity
• Collaborative and supportive team environment
• Career growth and professional development opportunities
• Competitive compensation and comprehensive benefits package
• Opportunity to work with innovative digital lending technology
• Meaningful work that helps members achieve important financial goals

If you're passionate about lending, enjoy helping people navigate important financial decisions, and want to be part of a team focused on innovation and exceptional service, we encourage you to apply for the Digital Lending Specialist position at Ignite Credit Union.

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.