Business Operations Manager / Director – FCM & Brokerage Operations in Chicago, Illinois at Crypto.com

OG Broker is a Futures Commission Merchant (FCM) backed by crypto.com, connecting retail and institutional clients to the derivatives ecosystem. We’re building an engaging marketplace where users trade on real-world outcomes — from major sports and elections to cultural and financial events. With a sleek mobile-first app and a passionate community, we’re redefining how people interact with news, probabilities, and financial markets.

We’re seeking a Business Operations Manager or Director, based on experience, to own, and scale OG Broker’s B2B client onboarding, contract listing, and partnership operations. This high-impact role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch.

You’ll lead institutional client onboarding, strengthen and automate operational workflows, and serve as a trusted strategic partner to B2B clients. The ideal candidate is comfortable solving ambiguous problems, pushing back with judgment and diplomacy, and driving measurable process improvements across a highly regulated business.

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG Broker in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority
• Excellent written and verbal communication skills, with the presence to represent Nadex credibly with sophisticated institutional clients
• Analytically rigorous and systems-oriented, with a strong ability to identify root causes, build frameworks, and design scalable operating models
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business
• Agentic workflow management experience is a strong plus, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously
• Continuous improvement mindset; you are energized by making complex processes clearer, faster, and more reliable
• Collaborative, direct, low-ego, and highly accountable
• Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing
• Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office