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What is the role of a Patient Services Agent at Community Medical Group?

The Patient Services Agent position at Community Medical Group is a Full-time or part-time position opportunity in the Sales field.

Where is this Patient Services Agent job located?

Miami, Florida, 33126, United States

What type of employment is offered for this Patient Services Agent role?

Full-time or part-time position

What is the expected salary for this Patient Services Agent job?

Compensation will be discussed during the hiring process.

Patient Services Agent job near me in Miami, Florida at Community Medical Group

Job Description

Summary

The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.

Duties and Responsibilities

Answer telephone calls in a timely and politely manner, preferably within three rings.
Make follow up calls regarding PCP appointments.
Ensure that reminder calls are made.
Assist with new PCP appointments if needed.
Call patients regarding missed appointments in order to improve services and customer experience.
Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan.
Assist in anything patients require – from checking enrollment status to making PCP appointments.
Help clear any lack of information or follow up by the Broker.
Ensure that a tour of the center was given at the time of enrollment.
Produce Daily Reports regarding the progress of the call sessions.
Check of status of PCP appointment.