Host in Santa Monica, California at Farmshop Santa Monica

As a Host at FARMSHOP, you will play a vital role in creating exceptional guest experiences - warmly greeting guests, managing reservations, and ensuring seamless seating arrangements in alignment with our commitment to hospitality and service excellence.

Duties/Responsibilities

• Warmly greet and welcome guests upon arrival.
• Manage reservations and seating assignments, keeping the reservations platform up to date.
• Communicate with back of house and serving staff to ensure smooth table transitions.
• Maintain cleanliness and organization of the hostess station and lobby area.
• Address guest concerns and help optimize guest satisfaction.
• Maintain a professional demeanor and uphold Farmshop's hospitality standards.
• Available to work weekends and holidays as required.

Skills/Abilities

• High school diploma or equivalent required.
• Previous hosting or customer service experience preferred; Toast POS and OpenTable experience a plus.
• Food handler certification required.
• RBS (Responsible Beverage Service) certification required.
• Excellent verbal/written communication and customer service skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Ability to work in a high-paced, at times stressful, environment.
• Ability to frequently lift, move, and/or push up to 35 pounds.
• Able to work indoors and outdoors as needed.
• Flexible schedule availability, including weekdays, weekends, holidays, and nights.
• Must be a U.S. citizen or authorized to work in the United States.

Education and Experience

• High school diploma or equivalent is required.
• Previous experience in a hosting or customer service role is preferred.
• Experience using Toast POS and OpenTable is a plus.
• Food hander certification is required.
• RBS (Responsible Beverage Service) certification required.

Work Authorization

United States Citizen or Alien Authorized to work in the United States.

EEO statement

Farmshop is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Farmshop makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties

This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as directed to meet the ongoing needs of the organization. Employees are expected to follow directions from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services.